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NEW DATA: Black Friday 2020: COVID-19 Steepens Physical Retail’s Long Slide

PYMNTS

The divide between digital and brick-and-mortar commerce hit a tipping point this holiday season, with more consumers than ever going online to kick off their holiday shopping sprees. This is the first of many questions that PYMNTS sought to answer in the new Black Friday 2020 Report: Crossing The Digital-Physical Shopping Divide.

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Inside The Mind Of The Digital-First Consumer

PYMNTS

The consumers who shopped for anything from groceries to sporting goods to cars in December of 2019 are completely different from the ones who shop today. Office shifters plan to use digital shopping options more than other consumers after the pandemic has passed,” the report noted. How She Thinks About Vaccines.

Consumer 144
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Amex: Three Skills That Helped SMBs Navigate 2020’s Digital Shift

PYMNTS

The year 2020 has been a wild ride, and certainly one for the books in just about every corner of the commerce ecosystem. I think there are three words that come to mind when I think about the 2020 pandemic and merchants: ‘pivot, adapt and evolve,’” she said. In fact, Kathleen Fiorello , head of U.S.

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Digital-First Economy Redefines Retail And Consumer Behavior

PYMNTS

PYMNTS research on consumer shopping habits showed that 24 percent of all consumers say they have taken at least one of their routine shopping activities online and do not plan to revert to shopping in stores for this activity, even after the pandemic is over. More consumers are going online to shop and pay as the pandemic progresses.

Economy 118
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Pandemic Has Consumers Embracing QR Codes And Contactless Payments

PYMNTS

While the global pandemic has taken a toll on almost every business, consumer demand for all things touchless is surging — and has even been a driver of growth for QR codes. Although the 20-year-old technology has long enjoyed strong adoption in Asia (especially China), 2020 could go down as the year that U.S.

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eBay On Turning Friction-Filled Payments Experiences Into Consumer Loyalty Opportunities

PYMNTS

The 2020 holiday shopping season is picking up, and consumers are heading online or to reopened brick-and-mortar stores to shop and pay for gifts. She explained that consumers do not generally think much about the payments piece of the shopping experience unless it does not work. Contactless Payments And eCommerce.

Consumer 139
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The Nine Things We Know For Sure About The Post-Pandemic Consumer

PYMNTS

But the running theme through all of the frustration that 2020 has created is uncertainty and the feeling that one never quite knows what’s going to happen next. consumers across demographics and geographies for months about how their lives have changed (or not) since the pandemic began. Here are nine key takeaways from our surveys: 9.

Consumer 136