PYMNTS

DECEMBER 30, 2020

Now those sellers have to play on the same returns field as their bigger competitors, as returns season follows what was a watershed event for Amazon and its sellers. There will now be millions of consumers retuning products, which sellers will need to address, no questions asked. 31 can be returned until Jan.

Returns 100

Returns Credit Cards NOV Addressing 100

PYMNTS

DECEMBER 28, 2020

The dreaded returns season has hit retail with a predictable but painful thud. In fact, forward-thinking retailers are looking at the return process as a chance to create a positive customer experience. In fact, forward-thinking retailers are looking at the return process as a chance to create a positive customer experience.

Returns 86

Returns Audit Best Practices Consumer 86

Clearly Payments

JULY 26, 2024

Consumer payment data has become a valuable asset for businesses. Consumer data, primarily gathered from credit card transactions, offers information that can help businesses enhance their operations, understand customer behavior, and ultimately increase their profitability.

Payments Data 52

Payments Data Consumer Fraud Detection Credit Cards 52

PYMNTS

NOVEMBER 30, 2020

The divide between digital and brick-and-mortar commerce hit a tipping point this holiday season, with more consumers than ever going online to kick off their holiday shopping sprees. This is the first of many questions that PYMNTS sought to answer in the new Black Friday 2020 Report: Crossing The Digital-Physical Shopping Divide.

Debit Card 128

Debit Card PayPal Credit Cards Consumer 128

PYMNTS

MAY 5, 2020

In the best of times, returns are the bane of eCommerce existence. In these worst of times, they’re even more complicated as return policies are all over the map due to the COVID-19 crisis and consumers who have amped up their eCommerce spending. And there will be a shift to seeing returns as a responsive, customer service tool.

Returns 74

Returns CRM Volume Authorization 74

PYMNTS

OCTOBER 23, 2020

As it turns out, kids locked down and attending virtual school from their bedrooms are looking for ways to fill their time — which in turn has led to a return to toy buying among parents. It is a return, because for the last several years toys sales have been slumping. Barbie gross sales rose 29 percent in Q3, to $532.2

On-Demand 86

On-Demand Returns Consumer 86

PYMNTS

DECEMBER 30, 2020

If there’s a word that captures the state of financial services in 2020, it’s “acceleration.” At Mastercard , Executive Vice President of North America Products and Innovation Jess Turner told Karen Webster in a recent discussion, the rapid acceleration has been pushed by what consumers both wanted and needed more than ever.

Consumer 112

Consumer Visa Faster Payments Instant Payments 112

PYMNTS

JANUARY 11, 2021

Customers can ask for a refund, but they might not have to return the item even if they're granted one. WSJ reported that Target is also among the retailers practicing the measure, and a spokesperson said the company gives customers refunds and encourages them to donate or keep the item if it's deemed not necessary to return.

Returns 112

Returns Consumer Facilitators AI 112

PYMNTS

JULY 8, 2020

For the digital consumer — for the U.S. Much longer than the 12 weeks it took to mint the digital-first consumer in the first place. percent of consumers told us they were traveling for personal reasons less often than they had before the outbreak. consumers reported having jobs or earning incomes. percent of U.S.

Consumer 61

Consumer Federal Reserve Cross-Border Fed 61

PYMNTS

JANUARY 1, 2021

The consumers who shopped for anything from groceries to sporting goods to cars in December of 2019 are completely different from the ones who shop today. Office shifters plan to use digital shopping options more than other consumers after the pandemic has passed,” the report noted. How She Thinks About Vaccines.

Consumer 144

Consumer Debit Card Contactless Payments Research 144

PYMNTS

DECEMBER 16, 2020

The COVID-19 pandemic has been hard on everyone – consumers, businesses, government officials and healthcare workers – but the pain has been far from evenly distributed over the past nine months. Small and medium-sized businesses (SMBs) have unfortunately found themselves at or near the top of COVID-19’s 2020 hit list.

On-Demand 112

On-Demand Shutdown Returns Economy 112

PYMNTS

JANUARY 15, 2021

percent higher in 2020 than in 2019, surprising even the National Retail Federation (NRF). Despite unprecedented challenges, consumers and retailers demonstrated incredible resilience this holiday season,” said NRF President Matthew Shay in a statement. The NRF said 2020 retail sales from Nov. percent jump was double the 3.5

NOV 52

NOV Non-Bank Consumer Economy 52

PYMNTS

OCTOBER 15, 2020

The average United States consumer believes the pandemic will not come to an end until Sept. That is 339 days from now, and 557 days after the pandemic was first declared on March 11, 2020. consumers have gone from retail shopping in stores to shopping online since the pandemic began, while 16.6 PYMNTS research shows that 41.9

Consumer 85

Consumer Returns Continuity Research 85

PYMNTS

NOVEMBER 3, 2020

But the running theme through all of the frustration that 2020 has created is uncertainty and the feeling that one never quite knows what’s going to happen next. consumers across demographics and geographies for months about how their lives have changed (or not) since the pandemic began. Here are nine key takeaways from our surveys: 9.

Consumer 136

Consumer Posting Volume PayPal 136

PYMNTS

MAY 25, 2020

The balance of 2020 will be notable for what Amazon does not do. If Amazon sees any M&A deals this year, it will likely be on the infrastructure side: shipping, return platforms and payment mechanisms. Nike will end 2020 as a consistent retail force, commanding respect for more than the shoes. The Digital Shift.

Shutdown 64

Shutdown Returns On-Demand Governance 64

PYMNTS

SEPTEMBER 29, 2020

Consumer spending has been on something of a roller-coaster ride in 2020 thus far – dropping into the basement in the spring, but showing signs of recovery over the summer. But now summer is over, and consumer spending is looking a whole lot hazier heading into the traditional holiday shopping season.

Consumer 95

Consumer Governance Government Economy 95

PYMNTS

JANUARY 3, 2020

Call it a crisis that crosses the pond, will last into 2020 and, likely, beyond. consumer to spend, and they highlight a shift toward omnichannel experiences. We usually cheer the dawn of a new year as a chance to start things anew — but here, at least, 2020 may simply offer more of the same. consumers spent $462 billion.

Returns 52

Returns Non-Bank Continuity Central Bank 52

PYMNTS

NOVEMBER 20, 2020

While there are many ways to go about answering the question of what consumers want, the simplest answer can be offered in a single word: more. Because in the new world of digital everything, doing a lot more often ends up being just enough to keep customers satisfied and returning regularly.

Consumer 52

Consumer Credit Union Returns Addressing 52

PYMNTS

SEPTEMBER 22, 2020

If the man initiated a return, he was on the hook for a 20 percent restocking fee. In his mind, he wasn't trying to steal the couch; he was trying to return it without incurring the restocking fee,” he said. It’s a way for a merchant to protect themselves against bad behavior by the consumer,” he said. Now, is that bad behavior?

EMV 86

EMV Issuers CHIPS Card Issuer 86

PYMNTS

JANUARY 20, 2021

PYMNTS has been surveying consumers since the pandemic’s earliest days. We’ve learned that consumers have hit the reset button in the 10 or so months — in terms of what they do, what they expect and who they plan to be when “normal life” can resume again. Consumers have gone from “no big deal” to 'in it for the long haul.'.

Consumer 71

Consumer Returns Continuity Research 71

PYMNTS

NOVEMBER 5, 2020

He was the first in a long time of innovators who realized that taking out the middleman and selling direct to consumer (D2C) allowed him to undercut stores on price. They’re still part of the market, particularly the holiday shopping market in 2020. Amazon is this year rolling out its big book of toys for 2020. So is Target.

Returns 68

Returns On-Demand Consumer Innovation 68

PYMNTS

DECEMBER 31, 2020

Foot traffic typically skyrockets in stores during the holiday shopping season, with consumers drifting in and out of brick-and-mortar shops as they hunt for gifts. The global health crisis prompted many consumers to alter their holiday habits this year, including where they shopped, what they bought and how they paid.

BNPL 67

BNPL Adjustments Consumer Assessments 67

PYMNTS

SEPTEMBER 21, 2020

But there’s a bigger concern in the figures PYMNTS just released — a fairly big disconnect between Main Street SMB owners and consumers about just how long the pandemic period is going to last. Consumers at the start of COVID-19 were estimating a shorter downturn than SMB owners expected — just 145 days. In fact, 39.3

Consumer 111

Consumer Shutdown Risk Economy 111

PYMNTS

APRIL 21, 2020

The coronavirus pandemic winds on, and while it seems like it’s been forever, when — and not if — we emerge from all this, consumer spending will be altered. percent year over year as measured by PSCU for the 13th week of the year (week of March 23, 2020, compared to week of March 25, 2019). Overall credit card spend was down 29.9

Consumer 67

Consumer Credit Union Credit Cards Debit Card 67

PYMNTS

JULY 29, 2020

Visa managed to come out ahead of analyst expectations for both revenue and earnings when it reported its Q2 results yesterday (July 29), but the world’s largest card network found itself hit hard by plummeting consumer spending in the second quarter. For the quarter that ended June 30, Visa reported net income of $2.4 billion, or $1.07

Consumer 68

Consumer Cross-Border Cross-Border Payments Volume 68

PYMNTS

AUGUST 21, 2020

Because of restrictions imposed by Apple, Epic is unable to provide consumers with certain features in our iOS apps,” Sweeney wrote in the email. Epic seeks a restraining order that would return Fortnite to the App Store. A hearing on that order is scheduled for Monday (Aug 24) in the Northern District of California.

Legal 71

Legal Returns Rules Payments 71

PYMNTS

MAY 14, 2020

Consumers may not have returned to their pre-crisis shopping behaviors, but they are setting records for drinking wine. The latest to report, Wine.com – which bills itself as the nation’s leading online wine retailer – earned $165 million in revenue and saw 25 percent growth for fiscal 2020, ending March 31. With sales of $3.2

Consumer 65

Consumer Returns Continuity Technology 65

PYMNTS

OCTOBER 5, 2020

Americans consume roughly 13 billion quarts of popcorn every year, roughly 30 percent of that at the movies. Well, that was back when theatres were open, before COVID, and going to the movies was a regular part of a consumer’s routine. consumers, as well as the behavior of a sample of Main Street business owners. 10 and Sept.

Consumer 122

Consumer Volume Continuity Returns 122

PYMNTS

DECEMBER 30, 2020

Department stores are struggling in a digital-first economy, while forward-thinking retailers are looking at the returns process as an opportunity to create a positive customer experience. 97% : Share of consumers who will buy from a retailer again after having a positive returns experience.

RTP 104

RTP Returns Real Time Payments Instant Payments 104

PYMNTS

JANUARY 7, 2021

The new year is here, and the grocery business gets to finally close the book on a difficult and complicated 2020. is for consumers to feel safe and comfortable inside stores. But while the year may be over, the pandemic that defined it will be an issue for the foreseeable future. The goal in Asia, as in the U.S.,

Contactless Payments 81

Contactless Payments Payroll Adjustments Consulting 81

The Fintech Times

APRIL 11, 2024

Consumers want seamless transactions, and failing to ensure this can have a drastic impact on a company reveals ClearSale , the global risk tech solution provider in its latest report. Uncovering consumer habits, ClearSale has published its latest report Ecommerce False Declines & Consumer Behavior.

Federal Trade Commission 57

Federal Trade Commission Fraud Prevention Returns Origination 57

PYMNTS

MAY 6, 2020

But it will take a mindset shift on the part of merchants and consumers — and a return of foot traffic to the stores, of course. As Platko said, the data show that consumers are willing to try something different when it comes to payments, chiefly to avoid touching things. As Webster noted, consumers like their cards.

Consumer 87

Consumer Contactless Payments Push-to-Card Returns 87

PYMNTS

JUNE 23, 2020

The Big Style Sale was created as something of an event filler and something of a way to juice consumer spending. First and foremost, consumer[s] are facing an economic downtown and won’t be in the mood for a lavish buying spree in July (when the usual Amazon Prime Day date happens).

Consumer 64

Consumer On-Demand Origination Returns 64

FICO

DECEMBER 2, 2021

All businesses are now managing a tricky balancing act to meet digital consumers’ expectations. Both the onboarding of returning customers and signing in of new visitors requires some form of verification to safeguard them from ID theft, prevent fraud and uphold regulatory requirements. Consumers Are Prepped for Biometric checks.

Accounts 52

Accounts Consumer Finance Origination 52

PYMNTS

SEPTEMBER 28, 2020

Many have concerns about things like being taken advantage of by the legions of fraudsters who’ve followed consumers on their new digital journeys. I think the consumers are looking for opportunities to support small businesses during this holiday season,” Burgin said. Strengthening The Digital Offering.

Small Business 94

Small Business Contactless Payments Economy Mitigation 94

The Fintech Times

MARCH 1, 2024

The move will see Mastercard provide a foundational set of open banking products as a new core benefit to Mastercard consumers, small business debit issuers, as well as consumer prepaid issuers in the US. million in 2020 to 47.8 per cent year-on-rise, leading to predictions that it will rise from 20.7 million by 2026.

Card Issuer 62

Card Issuer Issuers Visa Online and Mobile Banking 62

Fintech Finance

FEBRUARY 28, 2024

Today Mastercard announced the Open Banking for Account Opening program, providing a foundational set of open banking products as a core benefit to Mastercard consumer and small business debit issuers as well as consumer prepaid issuers in the U.S. million in 2020 to hit 47.8 year over year, from 20.7 million by 2026.

Visa 59

Visa Accounts Issuers Online and Mobile Banking 59