article thumbnail

Many (Un)Happy Returns: Navigating 'Returnmageddon'

PYMNTS

Which leaves the recipients of those gifts that didn’t quite hit the mark with a difficult choice — keep the shoes that don’t fit or the sweater that was apparently woven out of steel wool, or brave the return process in the hopes of exchanging it for something more pleasing. A Banner Year For Returns.

Returns 84
article thumbnail

Returnly Reports Surge In Returns On Dec. 26

PYMNTS

Returns made through Returnly ’s system increased by over three times on Saturday (Dec. 26) in contrast to an average return day in the United States, according to a Tuesday (Dec. Returnly also noted that the return journey begins on Dec. It took shoppers nearly seven days to send back returns in January of 2020.

Returns 56
article thumbnail

US Consumers Expect To Return $115 Billion In Unwanted Gifts

PYMNTS

A surge in eCommerce returns driven by COVID-19-related policy changes is hurting retailers but helping logistics companies, the Financial Times reports. The paper cited data indicating that about half of returned items can't be resold. The paper cited data indicating that about half of returned items can't be resold.

Returns 108
article thumbnail

NEW DATA: Discounts Can Help Merchants Reduce Holiday Returns

PYMNTS

Many merchants were struggling to stay afloat since March 2020 when the pandemic began and welcomed any boost that holiday sales could provide. The risk of returns is especially high considering that the recent holiday shopping season was the most digital shopping season on record. PYMNTS surveyed a census-balanced panel of 2,268 U.S.

Returns 66
article thumbnail

5 Early Indicators Your Embedded Analytics Will Fail

Many application teams leave embedded analytics to languish until something—an unhappy customer, plummeting revenue, a spike in customer churn—demands change. But by then, it may be too late. In this White Paper, Logi Analytics has identified 5 tell-tale signs your project is moving from “nice to have” to “needed yesterday.".

article thumbnail

Amazon Sellers Have A Merry Christmas, But Struggle With Returns

PYMNTS

Now those sellers have to play on the same returns field as their bigger competitors, as returns season follows what was a watershed event for Amazon and its sellers. We are urging them to process these returns as quickly as possible," said CJ Rosenbaum, Esq., 31 can be returned until Jan. That’s the good news.

Returns 100
article thumbnail

Return Season Hits Hard; Some Retailers See Bright Side Of Customer Experience

PYMNTS

The dreaded returns season has hit retail with a predictable but painful thud. In fact, forward-thinking retailers are looking at the return process as a chance to create a positive customer experience. In fact, forward-thinking retailers are looking at the return process as a chance to create a positive customer experience.

Returns 86