Remove Account Takeovers Remove Authentication Remove Multifactor Authentication
article thumbnail

Zelle: The Role Of AI In Stopping COVID-Related P2P Payment Scams

PYMNTS

Fraudsters deploy a variety of different methods when attacking these apps, ranging from sophisticated methods like account takeovers (ATOs) to impersonation schemes that trick users into sending them money directly. About The Playbook.

Zelle 89
article thumbnail

Call Centers Batten Down The Account Takeover Hatches

PYMNTS

Enter the call center: A place where fraudsters are now equipped with the knowledge to pass all the usual authentication checks with flying colors — courtesy of Equifax, of course, who has given them the consumer identity gift that keeps on giving. “It Banks can, Brown offered, modify the kind of data they need to authenticate a consumer.

article thumbnail

TD Bank On How AI, MFA Are Changing Call Centers

PYMNTS

Fraud protection has never been taken lightly by call centers, but the need for stricter authentication is reaching new levels in the face of automated bot attacks and near-daily account takeover (ATO) attempts. Many customers still like the convenience of KBA tools, however, which is why Lindsay Sacknoff, head of U.S.

MFA 46
article thumbnail

KeyBank On Fighting APP Fraud During The COVID-19 Pandemic

PYMNTS

Fraudsters are deploying numerous methods to perpetrate this fraud, including authorized push payment (APP) schemes and account takeovers (ATOs), but these methods all have one thing in common, according to Megan Kakani , vice president of product and innovation at KeyBank. How The Pandemic Makes APP Fraud More Pernicious.

article thumbnail

Survey: Real-time Payments Fraud Up for 4 out of 5 APAC Banks

FICO

Banks were asked which identity and authentication strategies they used, with the majority saying they used multifactor authentication (84 percent). When they are successful, criminals are making use of real-time payments to move funds quickly through a maze of global accounts.

article thumbnail

Biometrics And Beyond For Call Centers

PYMNTS

One of the biggest changes is that call centers are moving away from knowledge-based authentication (KBA) methods like passwords and PINs and employing methods with multi-factor authentication (MFA). A majority (51 percent) of call center leaders cited the phone channel as the primary source of account takeover (ATO) attacks.

MFA 59