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22) that it has rolled out two enhanced consumerauthentication solutions, step-up authentication and identity verification, to mitigate card fraud within call centers. In a press release , Fiserv said the two new solutions expand beyond knowledge-based consumerauthentication that can be vulnerable to fraud.
This opens the door to new avenues of attack by those who wish to steal data, hijack accounts and make off with ill-gotten gains, as Eric Kraus, vice president of risk, fraud and compliance at FIS , told PYMNTS in a recent interview. Proactive FraudPrevention.
How exactly fraud attacks and fraudprevention will change in the post-PSD2 world remains unclear, but change is certain, according to observers. In fact, call center fraud already costs companies $0.58 The report covers ways in which call center operations are fighting fraud — including in Europe, the home of PSD2.
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