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Fraud protection has never been taken lightly by call centers, but the need for stricter authentication is reaching new levels in the face of automated bot attacks and near-daily accounttakeover (ATO) attempts. Why AI, MFA Are Necessary Within Call Centers .
The number of facilities looking for alternatives has doubled since 2018, with 17 percent utilizing MFA to better protect against fraud. Fraudsters targeted new account creations and payments, but account logins remained relatively safe from quarter to quarter in 2018.
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