Account Takeovers MFA Multifactor Authentication 
PYMNTS
SEPTEMBER 5, 2019
Fraud protection has never been taken lightly by call centers, but the need for stricter authentication is reaching new levels in the face of automated bot attacks and near-daily account takeover (ATO) attempts. Why AI, MFA Are Necessary Within Call Centers .
PYMNTS
OCTOBER 16, 2020
Fraudsters deploy a variety of different methods when attacking these apps, ranging from sophisticated methods like account takeovers (ATOs) to impersonation schemes that trick users into sending them money directly. About The Playbook.
PYMNTS
SEPTEMBER 5, 2019
One of the biggest changes is that call centers are moving away from knowledge-based authentication (KBA) methods like passwords and PINs and employing methods with multi-factor authentication (MFA). A majority (51 percent) of call center leaders cited the phone channel as the primary source of account takeover (ATO) attacks.
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