article thumbnail

Call Centers Batten Down The Account Takeover Hatches

PYMNTS

Historically, in a multifactor authentication scheme, the combination of all those data elements was what prevented the bad guys from getting access. Account takeover and the creation of false accounts, Webster and Brown agreed, will be the massive twin issue that financial services players will have to address rather quickly.

article thumbnail

Zelle: The Role Of AI In Stopping COVID-Related P2P Payment Scams

PYMNTS

Fraudsters deploy a variety of different methods when attacking these apps, ranging from sophisticated methods like account takeovers (ATOs) to impersonation schemes that trick users into sending them money directly. About The Playbook.

Zelle 89
article thumbnail

Survey: Real-time Payments Fraud Up for 4 out of 5 APAC Banks

FICO

Banks were asked which identity and authentication strategies they used, with the majority saying they used multifactor authentication (84 percent). When they are successful, criminals are making use of real-time payments to move funds quickly through a maze of global accounts.

article thumbnail

TD Bank On How AI, MFA Are Changing Call Centers

PYMNTS

Fraud protection has never been taken lightly by call centers, but the need for stricter authentication is reaching new levels in the face of automated bot attacks and near-daily account takeover (ATO) attempts.

MFA 46
article thumbnail

KeyBank On Fighting APP Fraud During The COVID-19 Pandemic

PYMNTS

Fraudsters are deploying numerous methods to perpetrate this fraud, including authorized push payment (APP) schemes and account takeovers (ATOs), but these methods all have one thing in common, according to Megan Kakani , vice president of product and innovation at KeyBank.

article thumbnail

Biometrics And Beyond For Call Centers

PYMNTS

A majority (51 percent) of call center leaders cited the phone channel as the primary source of account takeover (ATO) attacks. And many are ready for a change: 46 percent of call center leaders were “very” or “somewhat” dissatisfied with their current caller authentication methods, a 50 percent increase from 2018.

MFA 59