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Survey: When Do Fraud Controls Ruin the Customer Experience?

FICO

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. But there’s a big disconnect for UK consumers – namely, the number of individuals primarily concerned about scams and being tricked by scammers. by Matt Cox.

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Biometric Security Crucial for Fraud Protection and CX

FICO

Because customers value ease of use and good fraud protection most, FIs must balance scam protection with making things easy for good customers – but not TOO easy. However, this aversion to badly thought-out identity checks extends to use of existing accounts. Biometric Security Crucial for Fraud Protection and CX. FICO Admin.

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FICO Survey: US Consumers’ Payment Methods Linked to Fraud

FICO

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Most respondents in the US reported that they are most worried about card fraud, having their stolen identity used to open an account, and Account Takeover (ATO) fraud.

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FICO Survey: US Consumers’ Payment Verification Methods Linked to Fraud

FICO

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. Most respondents in the US reported that they are most worried about card fraud, having their stolen identity used to open an account, and Account Takeover (ATO) fraud.