Stax

APRIL 3, 2025

Key features to look for in an eCommerce payment solution include security and fraud protection, payment method variety, integration capabilities, chargeback protection and dispute resolution, and global payment support. Acquiring bank – Acts as the link between the merchant and the issuing bank.

Payment Solutions 88

Payment Solutions Payment APIs and Integration Payment Gateways Gateways 88

Clearly Payments

FEBRUARY 10, 2025

The Acquiring Bank The acquiring bank receives funds on behalf of the merchant. Chargeback Fees If a customer disputes a transaction, you could pay between $20 and $100 per chargeback. for every $1 disputed due to fees, lost inventory, and operational costs. Fraud-related chargebacks account for 70% of all disputes.

Small Business 66

Small Business Process Address Verification System (AVS) Cross-Border 66

Clearly Payments

MARCH 14, 2025

Acquiring Bank The acquiring bank processes the transaction on behalf of the merchant. Payment Processor Facilitates communication between acquiring and issuing banks. Card Network Facilitates Clearing : The acquiring bank forwards the transactions to the respective card networks, which route them to the issuing banks.

Credit Cards 52

Credit Cards Transactions PCI DSS Online and Mobile Banking 52

Clearly Payments

JUNE 12, 2024

Chargeback disputes represent a growing challenge for merchants and financial institutions. Originating as a consumer protection mechanism, chargebacks were designed to ensure customers could dispute fraudulent or erroneous transactions. We dig into the facts and statistics on chargebacks.

Disputes 52

Disputes Card Issuer Acquirers Transactions 52

The Payments Association

APRIL 2, 2025

Introduction to VAMP Visa’s Acquirer Monitoring Program (VAMP) is designed to uphold the integrity of the payment ecosystem by consolidating risk monitoring efforts. This consolidation aims to streamline oversight of acquirer and merchant risk, ensuring adherence to high standards of transaction security. are excluded.

Disputes 88

Disputes Issuers Compliance Fraud Prevention 88

Finextra

NOVEMBER 18, 2024

Solidgate—a leading payment processing platform that offers orchestration and acquiring capabilities for over 150 currencies and payment methods—has today announced the launch of its cutting-edge AI Dispute Representment solution.

Disputes 52

Disputes AI Acquirers Process 52

Stax

JANUARY 23, 2025

How Merchant Underwriting Works The merchant underwriting process typically follows a few steps carried out by the payment facilitators or acquiring bank to develop an underwriting risk profile. Credit card chargebacks , which occur when customers dispute a transaction, can be costly for both merchants and payment facilitators.

Underwriting 68

Underwriting PCI DSS Money Laundering Processors 68

Fintech Finance

SEPTEMBER 17, 2024

Leading disputes technology platform Chargebacks911 announced today the appointment of fintech heavyweight Mike Elliff as Chief Revenue Officer, CEO of Europe, Middle East and Africa (EMEA), and board member. Dispute activities are increasing across multiple sectors and geographies; affecting virtually all payment methods and channels.

Disputes 98

Disputes Multi-Currency Issuers Non-Bank 98

PYMNTS

APRIL 9, 2020

In an interview with Karen Webster, Johan Gerber, executive vice president of cyber and security products at Mastercard , said that many companies are being inundated with disputes and cancellations, and with demands to refund consumers’ money — a trend that will branch out from travel and leisure verticals and into other segments.

Disputes 119

Disputes Visa Transactions Consumer 119

The Payments Association

NOVEMBER 15, 2023

Due to a dwindling economy, higher inflation and a cash-starved population, retailers are facing a tough battle from the standpoint of acquiring new customers or retaining the existing ones. Adding […] Read more

Mitigation 88

Mitigation Disputes AI Acquirers 88

Payments Source

JUNE 28, 2019

Visa has signed a definitive agreement to acquire the Los Angeles-based chargeback and dispute resolution platform provider Verifi.

Disputes 100

Disputes Risk Agreements Acquirers 100

Fi911

JUNE 18, 2024

Visa Resolve Online is a platform designed to streamline the resolution of payment card disputes. It allows both cardholders and issuers to manage and resolve disputes efficiently and effectively. At this stage, Visa requires the merchant to submit extra details via VROL to settle the dispute and avert a chargeback.

Disputes 83

Disputes Issuers Acquirers Compliance 83

Clearly Payments

SEPTEMBER 18, 2024

A chargeback is a reversal of a credit card transaction initiated by the cardholder’s bank, usually as a result of a dispute by the customer over the purchase. Key Activities of a Chargeback Team Reviewing Dispute Notices: Receiving and thoroughly investigating dispute notices from credit card issuers is the first task.

Disputes 105

Disputes Fraud Prevention Payments Credit Cards 105

Stax

MARCH 18, 2025

A typical payment processing procedure involves multiple parties, including the merchant, customer, payment processor, payment gateway, issuing bank, acquiring bank, and card networks. The processor facilitates the transaction by communicating with the payment gateway, issuing bank, and acquiring bank.

Process 88

Process Payment APIs and Integration Processors Online and Mobile Banking 88

The Payments Association

JANUARY 3, 2025

Katherine Bailey (Valor Hospitality Europe Limited) explained how customers manipulate chargeback systems to claim refunds for services theyve already consumed: The guests enjoy a stay or experience and then dispute the charges. The card issuers often side with the customer without consulting us, which is unfair and costly.

Fraud Detection 88

Fraud Detection Fraud Prevention Participant Financial Crimes 88

Fintech Finance

AUGUST 20, 2024

Experts at leading chargeback technology platform Chargebacks911 report that AI is one of the key drivers to combat emerging payment threats and prevent disputed transactions. This dispute process is an act of parliament entitled to cardholders and is designed as a safety net to help consumers in cases of fraud or unfair merchant practices.

Disputes 98

Disputes Transactions AI Issuers 98

Fi911

AUGUST 7, 2024

These codes play a crucial role in organizing disputes and guiding the subsequent actions required. Issuing banks are not required to justify their choices, while acquiring banks and merchants gain clarity on the documentation needed for representment. Seems to make sense, right?

Visa 95

Visa Disputes Authorization CHIPS 95

Clearly Payments

AUGUST 6, 2024

An Overview of AMEX Chargebacks AMEX chargebacks differ from those of other card networks due to American Express’s unique role as both an issuing bank and, in some cases, an acquirer. Win Rates Merchants’ success in disputing chargebacks varies across different card networks.

Disputes 105

Disputes Visa Issuers Duplicate 105

PYMNTS

SEPTEMBER 12, 2018

One year after news surfaced that blockchain companies Ripple Labs and R3 HoldCo were engaged in a legal dispute, the lawsuit has been resolved, according to a press release issued this week. News of the settlement came a day after reports of another blockchain collaboration, as Chain revealed it would be acquired by Lightyear Corp.,

Disputes 51

Disputes Legal Settlement Blockchain 51

Fi911

JULY 19, 2024

Visa chargeback reason codes are a set of codes used by Visa to classify various reasons for chargebacks, which are disputes filed by cardholders against merchants. These reason codes help in categorizing the dispute and determining the appropriate course of action. EMV Liability Shift Counterfeit Fraud 10.2: Card Recovery Bulletin 11.2:

Disputes 92

Disputes Duplicate Non-Bank Authorization 92

The Paypers

MARCH 28, 2025

Visa has extended the advisory period of its new Visa Acquirer Monitoring Program, developed to make the process of deterring fraud and managing disputes easier for customers.

Acquirers 46

Acquirers Disputes Process 46

Fintech News

MARCH 26, 2024

Mastercard and global acquirer Worldpay have announced a partnership aimed at mitigating payment fraud and reducing the prevalence of chargebacks. The collaboration between Mastercard and Worldpay introduces the Ethoca Alerts system to Worldpay’s clientele of over one million merchants globally.

Visa 111

Visa Disputes Payments Mitigation 111

International Payments Processing

DECEMBER 9, 2021

Visa has updated rules that acquiring banks, merchants, and registered ISOs must follow. The answer is different based on the nature of the dispute. Visa will enhance the use of existing data while reserving the right to request additional information to improve the outcome of a dispute. While 3D Secure 2.0

Rules 88

Rules Disputes Issuers ISOs 88

International Payments Processing

DECEMBER 9, 2021

Visa has updated rules that acquiring banks, merchants, and registered ISOs must follow. The answer is different based on the nature of the dispute. Visa will enhance the use of existing data while reserving the right to request additional information to improve the outcome of a dispute. While 3D Secure 2.0

Rules 88

Rules Disputes Issuers ISOs 88

Fi911

AUGUST 16, 2024

American Express chargeback reason codes are a collection of identifiers used to classify different chargeback situations, reflecting the disputes raised by cardholders against sellers. These codes are vital for organizing disputes and determining the necessary next steps. This behavior is akin to shoplifting.

Disputes 77

Disputes Non-Bank EMV Authorization 77

Stax

NOVEMBER 21, 2024

Clearing and settlement With full authority to proceed with the transaction, your credit card processor will forward the transaction details to the relevant card networks, which are responsible for routing the relevant funds from your customer’s bank to your business bank (acquiring bank).

Credit Cards 88

Credit Cards Small Business Process Credit Card Payment Processing 88

Stax

NOVEMBER 14, 2024

They include: the merchant, cardholder, card associations, acquiring bank, issuing bank, and payment processor. These are not banks, but rather governing bodies that set interchange rates, and arbitrate between acquiring and issuing banks. Acquiring Bank: The business’ (i.e., merchant’s) bank. Read on for more specifics.

Credit Cards 88

Credit Cards Process Online and Mobile Banking Payment APIs and Integration 88

Stax

APRIL 8, 2025

Acquiring bank – The merchants bank that receives and disburses the funds. Chargeback fee – A merchant has to pay this fee if a customer disputes a charge and wins. Credit card processor – The payment processing company that the merchant partners with.

Credit Cards 88

Credit Cards Process Processors Push-to-Card 88

Fi911

DECEMBER 5, 2023

And, disputes are anticipated to result in almost $117 billion in annual losses in 2023. Entry into the Visa Dispute Monitoring Program (VDMP) is automatic if a merchant crosses the Early Warning Threshold. In 2021, global chargeback volume exceeded 600 million cases. VDMP Standard: Triggered at a 0.9% VDMP Excessive: Reached at a 1.8%

Visa 97

Visa Disputes Non-Bank Risk 97

Segpay

JULY 23, 2024

You’ve likely noticed that acquirers are actively pushing back on allowing merchants to offer a negative option, upsell, or cross-sell on payment pages. and many of our EU acquirers no longer support these additional sales. There’s been a lot of talk about changes to cross-sales and checkout pages. They are a- Changin.”

FTC 105

FTC Payments Federal Trade Commission Push-to-Card 105

Payment Savvy

APRIL 14, 2021

Due to an acquiring bank processing card funds on behalf of merchants, MasterCard and Visa delegate this risk review to them. Excessive fraud or chargeback disputes. Merchants portraying the above behaviors automatically raise a red flag for the acquiring bank and, therefore, Visa and MasterCard. Merchant’s Risk Review.

Acquirers 52

Acquirers Risk Visa Underwriting 52

Payments Source

MAY 26, 2016

The fight between Visa and Walmart over authenticating chip cards could have a negative outcome for everyone involved, regardless of which side wins.

Chip Cards 76

Chip Cards Disputes CHIPS Authentication 76

Chargebee

DECEMBER 8, 2023

Some of us have heard/read/believed (even before 2023) that retaining customers delivers better ROI for our invested capital than spending additional money to acquire new customers. We are all entering an era of customer retention wherein retaining customers longer than peers is a competitive advantage.

Disputes 76

Disputes Acquirers Payments 76

PYMNTS

OCTOBER 6, 2020

In an interview with PYMNTS, Melissa Jankowski , head of debit and ATM services at FIS , said that as cancellations and postponements mount, financial institutions (FIs) and merchants can be proactive in reaching out to customers in anticipation of disputes – and can effectively battle scammers, too. The Fraud Factor.

Disputes 82

Disputes Fraud Prevention Transactions ATM 82

PYMNTS

SEPTEMBER 14, 2020

Merchants also appear reluctant to dispute friendly fraud , as many seem to believe they do not have the resources to do so or that they cannot adequately prove chargebacks are fraudulent. FIs also lose money to fraudulent chargebacks because they must dedicate a significant amount of staff time to investigating claims and managing disputes.

AI 70

AI Disputes Push-to-Card Acquirers 70

Payments Source

MARCH 22, 2016

The tension between the desire of government agencies to gain more access with greater ease, and the public’s evolving perception of data privacy rights, is ongoing and writ large in the case of FBI vs. Apple, which brings the complexities regarding security technology such as encryption to light.

FBI 68

FBI Encryption Disputes Privacy 68

The Payments Association

NOVEMBER 20, 2024

Data from Visa suggests that friendly fraud could account for as many as 75% of all disputes. Mastercard reports that the average seller bears three-quarters of the cost of a dispute. billion to chargebacks, thanks in part to onerous dispute fees ranging from $20 to $100 per chargeback.

AI 88

AI Fraud Detection Identity Theft Account Takeovers 88