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The Best Way for a Business to Handle Chargeback Management

Clearly Payments

Customer Support Specialists Responsibilities: Address disputes proactively by resolving customer concerns before they escalate to chargebacks. Post-Chargeback Analysis Identify trends or patterns in chargebacks to address underlying issues. Skills Required: Strong communication skills and knowledge of product/service policies.

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What are Payment Reversals? Why Do They Happen & How Can Merchants Stop Them?

Fi911

Address customer complaints and inquiries promptly to resolve potential issues before they escalate. Verify Customer Identity: Use Address Verification Systems (AVS) to match the billing address provided by the customer with the address registered with the credit card issuer.

Payer 89
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How to Win Chargeback Disputes

Clearly Payments

Detailed Rebuttal Letter: Write a clear and concise rebuttal letter addressing the reason for the chargeback and providing evidence to support your case. Ensure the evidence is easy to understand and directly addresses the chargeback reason. Submit Evidence: Organize and submit all gathered evidence along with the rebuttal letter.

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Understanding Chargebacks

Segpay

Merchants should implement robust fraud detection tools, such as address verification systems (AVS) and card verification value (CVV) checks. To address this, merchants should strive to provide correct and detailed product descriptions, including images, size, and detailed specifications.

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Understanding Payment Processing Terminology Glossary for Merchants

PayHawk

Address Verification Service (AVS) A fraud prevention tool that checks the billing address provided by the cardholder against the address on file with the card issuer. A Acquirer The financial institution that processes payments on behalf of merchants.

Process 52
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Deep Dive: Why Friendly Fraud Is Anything But Friendly

PYMNTS

An address verification system (AVS) that matches credit card billing addresses to those filed with banks is another means of prevention. Having a positive AVS match makes it much more difficult for a customer to claim an unauthorized purchase, as fraudsters are unlikely to have access to such details.

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Merchants Bridge The Gap Between Desktop And Mobile For Checkout Conversions

PYMNTS

There is now no distinguishable difference between the number of desktop sites that offer address confirmation and the number of mobile sites that offer the feature, according to the latest PYMNTS Checkout Conversion Index. Address Confirmation. Address verification is an essential feature for eCommerce websites.