article thumbnail

What are Payment Reversals? Why Do They Happen & How Can Merchants Stop Them?

Fi911

A payment reversal is the process through which funds from a transaction are returned to the payer’s account. Refunds usually occur when the payee agrees to return the funds, either due to a canceled order or a returned product. Require Card Verification Value (CVV) numbers for online purchases.

Payer 79
article thumbnail

How to Win Chargeback Disputes

Clearly Payments

Policies and Terms: Provide copies of your return, refund, and shipping policies. Fraudulent Transactions: Proof of Delivery: Provide proof that the product was delivered to the cardholder’s address. IP Address Verification: For online transactions, provide IP address information and geolocation data.

article thumbnail

Understanding Chargebacks

Segpay

Merchants should implement robust fraud detection tools, such as address verification systems (AVS) and card verification value (CVV) checks. To address this, merchants should strive to provide correct and detailed product descriptions, including images, size, and detailed specifications.

article thumbnail

Deep Dive: Why Friendly Fraud Is Anything But Friendly

PYMNTS

FIs overturn the sales and grant refunds before returning to the restaurants to recoup the payment. While a retail store can demand that customers return merchandise they charged back, restaurants cannot take back eaten food. Friendly fraud’s rise corresponds to mobile order-ahead systems’ increased use.

article thumbnail

How Much Do Credit Card Companies Charge Merchants?

Stax

Whenever a customer disputes a transaction and funds need to be returned to the issuing bank, there is usually a cost per chargeback that is passed onto the merchant by the acquiring bank or merchant services provider. Although this is an extra cost, it’s significantly easier than trying to keep track of fees on your own. Chargeback fees.

article thumbnail

Understanding Payment Processing Terminology Glossary for Merchants

PayHawk

Address Verification System (AVS) A system that compares the billing address provided by the cardholder with the address on file with the card issuer to verify the authenticity of a transaction. R Refund The process of returning funds to the cardholder’s account for a previous transaction.

Process 52