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Fraud protection has never been taken lightly by call centers, but the need for stricter authentication is reaching new levels in the face of automated bot attacks and near-daily account takeover (ATO) attempts. Why AI, MFA Are Necessary Within Call Centers .
These credential abuse attacks come in a variety of forms, with some hackers choosing to overwhelm API defenses with simultaneous logins from a host of bots and others using more targeted techniques like phishing individual API developers and using their login credentials. There were 85.42 million were aimed at the financial industry.
Multi-factor authentication (MFA) adds additional layers of security by requiring additional verification during the transaction process. Many people use MFA when making purchases through Apple Pay, for example, using Face ID or a passcode to complete a purchase. What is SSL/TLS? Q: What is the most secure online payment method?
A popular brute force method used to accomplish this is credential cracking , which involves fraudsters using bots to automatically plug potential usernames and passwords into login screens in the hopes of stumbling across the correct credentials.
Harness the power of Machine Learning: An AI-powered machine learning tool (ideally consisting of both a whitebox and blackbox model) gets increasingly accurate with your feedback and helps you identify the patterns and typical behavior the human eye wouldn’t be able to notice.
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