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Customer service: Bots can be used for contact center automation. Functionality: Assess the software’s functionality and ensure it aligns with your needs. This will give you a firsthand experience of the software's capabilities and help you assess whether it meets your specific needs.
Artificial Intelligence (AI) AI is particularly brilliant at handling complex tasks like fraud detection, risk assessment, and claims adjudication. Advanced AI systems can cross-check claim details against policy data, third-party databases, and historical claim records to detect anomalies and assess the validity of claims.
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