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Balancing Expectations With Consumer Authentication

PYMNTS

While consumer satisfaction with authentication differs across sectors, financial services topped other markets in a recent report. percent: Share of eCommerce consumers who were required to provide email addresses when signing up for an online account.

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Mobile Banking’s Authentication Breakthrough

PYMNTS

Anti-fraud efforts can seem like word salad with exotic ingredients being tossed around: strong consumer authentication ( SCA ), two-factor authentication (2FA), the second Payment Services Directive (PSD2) … you get the idea. Ask consumers what they want, however, and the acronyms vanish like a metaphor for things that vanish.

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Why ZenKey Authentication Is A Good Idea – With A Big Design Flaw

PYMNTS

The customer expects processes that are smooth and swift — and if a transaction does not meet those expectations, the consumer will likely continue down the line to the next provider who can give them that experience. This means authenticating a consumer has turned into something of a tricky and delicate process.

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Wells Fargo: First Impressions Are Key When It Comes To Digital Onboarding

PYMNTS

Many of these consumers are exploring digital banking for the first time, however, and are frustrated by customer onboarding pain points. Time-consuming authentication methods, redundant application forms and sluggish processes can all drive away potential customers.

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PulsePay Brings New Meaning To Impulse Buying

PYMNTS

That’s the “unofficial motto” that Yehya Awad and his team have been kicking around for PulsePay , a heart rate-based method of online consumer authentication that was the winner of the latest HackPSU that took place on April 9. The solution, he shares, was for the team to “right then and there buy Windows, download and install it.”.

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U.S. Card Skimming Fraud Grows 700+% in First Half of 2022

FICO

Once a customer has used a compromised card reader, the fraudster can download or wirelessly transfer the card details and the video of the PIN being typed, giving them complete access to the account. More sophisticated scammers will put a false front on the keypad, which can act as a key logger for capturing PIN data. Debbie holds a B.A.

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Real-Time Payments Survey Reveals Growth in Usage - and Scams

FICO

How FICO Can Help Protect Against Scams Download the 2023 Global Scams Impact Report Explore FICO’s award-winning retail banking and scam detection model to identify and stop potentially fraudulent transactions. Armed with the right data, and the ability to apply it in real-time, banks can give their customers powerful defenses against scams.