PYMNTS

JANUARY 27, 2021

Headquarters Federal Credit Union, created to serve its employees. The new features include a biometric voice authentication system intended to reduce the time spent waiting on hold and fortify security. The name is a nod to the CU’s founding 85 years ago by the Western Electric Company as the W.

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Credit Union Online and Mobile Banking Credit Union Service Organization Automation 89

PYMNTS

APRIL 6, 2020

In the latest PYMNTS Credit Union Tracker® done in collaboration with PSCU , we delve into the technology gap that exists among many CUs (less than 5 percent of those in the U.S. currently offer mobile banking apps, for example) and how it’s effecting institutional survival odds now. Innovate or Die’.

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Credit Union Credit Union Service Organization Online and Mobile Banking Authentication 60

PYMNTS

MARCH 30, 2020

As COVID-19, the disease caused by the coronavirus , ravages the economy, and millions of Americans shelter in place to figure out their next financial moves amid layoffs and volatile markets, credit unions (CUs) have a role to play — particularly in the battle against fraudsters who would prey upon CU members at this most vulnerable moment.

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Credit Union Credit Union Service Organization Privacy Cybersecurity 57

PYMNTS

MAY 15, 2018

In a landscape that’s fast evolving to match the needs of tech-savvy customers, credit unions are innovating to compete with larger commercial banks and FinTech firms to attract and retain customers. The National Council of Firefighter Credit Unions (NCOFCU) agreed to work with web design firm OMNICOMMANDER.

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Credit Union Innovation Online and Mobile Banking Credit Union Service Organization 44