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The breach, linked to a hack of the district’s Snowflake account, has exposed sensitive data pertaining to students and employees enrolled in the sprawling district. Snowflake is a cloud database platform used by companies worldwide to store their data.
The number of facilities looking for alternatives has doubled since 2018, with 17 percent utilizing MFA to better protect against fraud. The need for newer, stringent authentication comes as call centers — especially those for banks and other financial services — are getting hit with increasingly sophisticated fraud.
Fraud protection has never been taken lightly by call centers, but the need for stricter authentication is reaching new levels in the face of automated bot attacks and near-daily account takeover (ATO) attempts. Fraud is an ever-evolving space, [so] it’s important, with multifactor authentication, to look at it holistically,” she said.
The Intersection of Data Privacy and Identity Management Source: ID Management Institute Identity management helps authenticate users and makes sure that only authorized individuals can access certain information. In identity management, this means gathering only what is strictly needed for authentication.
Our goal is for self-enrollment, but we know we have to balance that convenience … with the challenge of making sure [customers] are who [they] say [they] are,” said Sanderson. “We One of the things we saw during the [arrival of] stimulus payments [was that] the enrollment rates of internet banking skyrocketed,” Sanderson said.
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