PYMNTS

SEPTEMBER 5, 2019

Fraud protection has never been taken lightly by call centers, but the need for stricter authentication is reaching new levels in the face of automated bot attacks and near-daily account takeover (ATO) attempts. Fraud is an ever-evolving space, [so] it’s important, with multifactor authentication, to look at it holistically,” she said.

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PYMNTS

SEPTEMBER 4, 2019

That can make the authentication process tricky when it comes to satisfying consumers who want things done quickly. In the latest Call Center Commerce Tracker , PYMNTS examines how contact centers are using technologies like AI, biometrics and multifactor authentication (MFA) to keep customers satisfied and, most importantly, safe.

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PYMNTS

SEPTEMBER 21, 2020

And in one recent edition of PYMNTS’ KYC/AML Tracker details, the rise of open banking is likely to spur a “fast track” for new AML efforts, including multifactor authentication (MFA) and strong customer authentication (SCA) processes.

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PYMNTS

JUNE 8, 2020

Tightening Authentication. FIs must use highly secure methods to authenticate customers’ identities and make it difficult for cybercriminals that manage to steal customer information to pass themselves off as legitimate customers. MFA requires customers to prove their identities by providing at least two types of credentials.

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PYMNTS

NOVEMBER 17, 2020

This negative experience is due to a number of factors, including ineffective communication, unclear directions on how to access their devices, and tedious processes when setting up their accounts that often require multiple password entries and multifactor authentication (MFA) setup.

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PYMNTS

SEPTEMBER 5, 2019

One of the biggest changes is that call centers are moving away from knowledge-based authentication (KBA) methods like passwords and PINs and employing methods with multi-factor authentication (MFA). Voice Authentication. Call centers are especially vulnerable. Lindsay Sacknoff, head of U.S. Lindsay Sacknoff, head of U.S.

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PYMNTS

FEBRUARY 18, 2020

It can also help financial institutions (FIs) assess data from multiple channels, create seamless connections and enable them to make complex authentication decisions and detect fraud in real time. Omnichannel Fraud Protection.

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PYMNTS

NOVEMBER 16, 2020

Multifactor authentication (MFA) has become commonplace for online accounts, with users confirming their identities via text messages sent to their phones. Biometric authentication methods like fingerprint and facial recognition scans are now standard on the latest smartphone models. It's that easy.”.

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Global Fintech & Digital Assets

DECEMBER 11, 2023

Technical Controls The Amendments introduce a number of heightened technical controls, including: Multifactor Authentication: With only very limited exceptions, multifactor authentication (MFA) is now required for “any individual” accessing “any information system” of a covered entity.

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PYMNTS

JUNE 8, 2020

This also allows hackers to bypass in-app authentication procedures because it can be easier to steal API keys — the credentials developers use to build apps that harness APIs — than contend with apps’ biometric or two-factor authentication (2FA) processes.”. MFA and APIs Make A Good Pair. Cloud Havens and Changing Keys.

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Stax

NOVEMBER 21, 2024

The fact that the customer is not present physically at your store makes it a high-risk transaction, and the use of security measures like two-factor authentication is highly recommended. A good example is restaurants that accept customer takeout orders over the phone.

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PYMNTS

SEPTEMBER 4, 2019

Mobile app users may have different authentication preferences than those who call the contact center, which could lead to frictions if companies are not prepared. As a result, banks like TD Bank are approaching call center security needs with tools like multifactor authentication (MFA).

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FICO

NOVEMBER 7, 2022

Enable multifactor authentication (MFA), avoiding text or email for one-time passcode sharing whenever possible. Never fall for an appeal for urgency or scarcity in an email, text or phone call. Never share personal information via phone, text, instant messenger or any other unsecure way.

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The Payments Association

FEBRUARY 17, 2025

As AiTM fraud rises, businesses must adopt multi-layered security, biometric authentication, and user education to stay ahead of evolving threats. When the victim enters their credentials, the attacker captures these details and may steal session cookies to bypass multifactor authentication (MFA).

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