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FIs can adopt more robust login approaches to make it less likely that bad actors can obtain the necessary information to pass authentication checks. FIs can mitigate this risk by having customers answer certain questions after providing passwords, for example, or asking that they undergo facial- or fingerprint-based biometric authentication.
It can also help financial institutions (FIs) assess data from multiple channels, create seamless connections and enable them to make complex authentication decisions and detect fraud in real time. It also reported that more than 25 North American banks saw digital sales representing approximately 10 percent of all their product sales.
“At Nexmo we’ve built a verification solution, which is a turnkey product, available as an SDK, that allows you to seamlessly build strong authentication solutions inside your mobilebanking app,” Nexmo Product Lead Parth Awasthi explained from the Finovate stage.
Fraud protection has never been taken lightly by call centers, but the need for stricter authentication is reaching new levels in the face of automated bot attacks and near-daily account takeover (ATO) attempts. Fraud is an ever-evolving space, [so] it’s important, with multifactorauthentication, to look at it holistically,” she said.
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