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How to build your own Zendesk Answer Bot with LLMs

Nanonets

A Zendesk Answer Bot, powered by Large Language Models (LLMs) like GPT-4, can significantly enhance the efficiency and quality of customer support by automating responses. We will build a bot to answer incoming Zendesk tickets while using a custom database of past Zendesk tickets and responses to generate the answer with the help of LLMs.

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Anatomy Of An ATO: How To Spot A Fraudster

PYMNTS

Fraud teams scrutinizing orders made with these details will encounter an actual person with a corresponding digital footprint, which will tip the scale to approve such orders, despite the fact that they are fraudulent. These data points are known as behavior analytics, and, according to Shem-Tov, they can help spot bot behavior a mile away.

Breach 50
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Salesforce Seeks To Unwind FIs’ ‘Data Spaghetti’ In Unified Services Quest

PYMNTS

After all, ours is an age dominated by services on demand, personalization by bots and Alexa and any number of innovations that ease commerce done 24/7. FIs have their work cut out for them when it comes to giving consumers what they want. But financial services could use a boost in getting to that same level of easy interaction.

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What is document processing?

Nanonets

Data validation: After the data extraction process is completed, RPA (Robotic Process Automation) bots are used to check and validate the processed data. These technologies can recognize and extract data from various document types, including handwritten and printed documents.

Process 98
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Smarter Homes And Offices

PYMNTS

For instance , a fashion CMO may want to know how many sweaters were sold on a certain date in a certain city and what weather corresponded with those sales. In retail, employees can ask a voice-powered bot whether something is in stock rather than sending somebody to the back to check. Customer Relationship Management.

CRM 68
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How Chipotle Rewards Customers, Not Hackers

PYMNTS

However, it wasn’t until this past March that the QSR launched a corresponding loyalty program. When you’re looking at account takeovers, for example, it’s predominantly automated bot attacks that have an identifiable signature,” Garner explained. “As

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Deep Dive: Securing P2P Apps Against Scams And ATOs

PYMNTS

Other fraud attacks occur when bad actors direct bots to automatically and rapidly plug many different username and password combinations into payment app logins in hopes of stumbling across the correct answers that will let them enter victims’ accounts.

P2P 60