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PSCU Uses Bots To Streamline Call Center Interactions

PYMNTS

Payments credit union service organization PSCU unveiled the deployment of desktop automation via its partnership with Jacada to optimize the call center experience.

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PSCU Uses Chatbots To Streamline Call Center Interactions

PYMNTS

Payments credit union service organization PSCU unveiled the deployment of desktop automation via its partnership with Jacada to optimize the call center experience.

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PSCU Prevented $277M In Credit Union Fraud Last Year

PYMNTS

The credit union service organization (CUSO) said it blocked cybercriminals at several channel intersections, including at the point of sale, at its contact centers and other avenues. PSCU has prevented over $277 million in would-be fraud last year, 30 percent more than in 2018.