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This article will show how workflow management solutions can automate routine procedures, minimize repetitive jobs and operator mistakes, detect bottlenecks, and simplify communication across all departments. Workflows are used to define the procedure that is required before the task is considered complete. What is workflow automation?
Another way the apps improve productivity is by integrating Zendesk with other business tools, like CRM, marketing automation, or project management platforms. The answer bot learns from your website pages, Zendesk articles, and past zendesk ticket communications. It listens for new Zendesk tickets.
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