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Customer service: Bots can be used for contact center automation. Workflows: Streamline and automate the sequence of administrative checkpoints and actions involved in processes such as invoice payment or insurance claim approval. Look for features such as OCR, workflow automation, data extraction, and integration capabilities.
RPA bots can handle tasks like data entry , verification of claim details, updating status in the claims management system, and even communication with customers. This reduces the likelihood of fraudulent claims being approved, enhancing the integrity of the process. thus allowing for seamless verification.
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