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Customer service: Bots can be used for contact center automation. Automate data extraction and population into various formats, such as CSV, JSON, and XML, making it easy to use and analyze the data. Improve sales and support efficiencies with Intercom Bots BPO companies can never afford to be completely offline.
RPA bots can handle tasks like data entry , verification of claim details, updating status in the claims management system, and even communication with customers. Its AI bot, “Jim," processes claims instantly, assessing eligibility and disbursing payments within minutes for simple claims.
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