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But in the midst of the coronavirus crisis, the corporate card seemed to unlock more value for businesses large and small. Amid shutdowns and travel restrictions, a dramatic decline in business trips had some in the industry wondering what the future of card spend would look like. It may not have been entirely expected, either.
Kohli said such customers are looking to turn the shutdown into an opportunity by rethinking some manual processes that their payments workflows are still chained to. Waterhouse said necessity caused by the pandemic has pushed both businesses and consumers to embrace digital payments instead.
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