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A chargeback is a reversal of a credit card transaction initiated by the cardholder’s bank, usually as a result of a dispute by the customer over the purchase. Key Activities of a Chargeback Team Reviewing Dispute Notices: Receiving and thoroughly investigating dispute notices from credit cardissuers is the first task.
That said, you can’t just decide and impose credit card surcharges overnight. It requires stringent adherence to regulatory guidelines and cardnetworkrules, from surcharge caps to disclosure requirements. This is good news because it means you won’t have to inflate your base prices to cover payment processing fees.
Let’s now proceed to the final compliance that requires your attention: the cardnetworks you engage with. Navigating CardNetworkRules Credit card brands and financial institutions enforce PCI DSS compliance. They have unique rules, validation criteria, and compliance expectations you must adhere to.
Here are some other articles on chargeback management: How to Build a Chargeback Payments Team in your Company How to Win Chargeback Disputes What is a Good Credit Card Chargeback Rate for Merchants? Skills Required: Attention to detail, familiarity with cardnetworkrules, and proficiency in analyzing transaction data.
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