PYMNTS

NOVEMBER 3, 2016

Citigroup announced this week that Citi credit cardmembers now have the ability to dispute charges within its mobile app. Citi said it will roll out the ability for credit card customers to dispute charges posted within the Citi Mobile App for Android in December. “In Citi claims it is the only credit card issuer in the U.S.

Disputes 67

Disputes Credit Cards Card Issuer Duplicate 67

Fi911

JULY 19, 2024

Visa chargeback reason codes are a set of codes used by Visa to classify various reasons for chargebacks, which are disputes filed by cardholders against merchants. These reason codes help in categorizing the dispute and determining the appropriate course of action. Other Fraud: Card-Present Environment / Condition 10.4:

Disputes 88

Disputes Duplicate Non-Bank Authorization 88

Clearly Payments

AUGUST 6, 2024

Chargeback Frequency American Express has a unique position in the market due to its dual role as a card issuer and network, which affects its chargeback dynamics. Win Rates Merchants’ success in disputing chargebacks varies across different card networks.

Disputes 105

Disputes Visa Issuers Duplicate 105

Clearly Payments

JUNE 12, 2024

Chargeback disputes represent a growing challenge for merchants and financial institutions. Originating as a consumer protection mechanism, chargebacks were designed to ensure customers could dispute fraudulent or erroneous transactions. We dig into the facts and statistics on chargebacks.

Disputes 52

Disputes Card Issuer Acquirers Transactions 52

Fi911

AUGUST 7, 2024

These codes play a crucial role in organizing disputes and guiding the subsequent actions required. Because chargebacks can impose significant costs on both merchants and card issuers, employing a uniform set of reason codes facilitates the efficient management and resolution of these issues.

Visa 91

Visa Disputes Authorization CHIPS 91

Fi911

MAY 22, 2024

This process can be triggered for various reasons, such as a disputed charge, an error in the transaction, or fraud detection. Duplicate Charges : If a payer is charged more than once for the same transaction, the duplicates can be reversed. Require Card Verification Value (CVV) numbers for online purchases.

Payer 88

Payer Address Verification System (AVS) Disputes Payee 88

Fi911

AUGUST 16, 2024

American Express chargeback reason codes are a collection of identifiers used to classify different chargeback situations, reflecting the disputes raised by cardholders against sellers. These codes are vital for organizing disputes and determining the necessary next steps.

Disputes 73

Disputes Non-Bank EMV Authorization 73