Remove Card Issuer Remove Disputes Remove Fraud Detection
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How to Build a Chargeback Payments Team in your Company

Clearly Payments

A chargeback is a reversal of a credit card transaction initiated by the cardholder’s bank, usually as a result of a dispute by the customer over the purchase. It acts as a consumer protection tool, allowing customers to reclaim funds for unauthorized transactions, fraud, or dissatisfaction with goods or services.

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The Credit Card Chargeback Process Explained: What Merchants Need to Know

Stax

This is why it’s vital to have a good understanding of: Why credit card chargebacks happen Why they’re becoming more common Steps you can take to reduce chargebacks What to do when you receive a chargeback Luckily for you, that’s exactly what this guide is for. What Are Credit Card Chargebacks?

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Fraud unveiled: Key takeaways from merchant roundtable discussion

The Payments Association

A roundtable discussion among merchants addressing the evolving challenges of fraud in their operations across various sectors. It highlights the necessity of advanced fraud detection and greater industry collaboration. Improving regulations, using technology for detection, and fostering industry-wide cooperation.

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What are Payment Reversals? Why Do They Happen & How Can Merchants Stop Them?

Fi911

This process can be triggered for various reasons, such as a disputed charge, an error in the transaction, or fraud detection. Disputed Charges : When a payer disputes a charge, possibly due to not receiving the goods or services promised, a payment reversal can be initiated. What is a Chargeback?

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How To Battle The Friendly (And Not So Friendly) Fraudster? APIs, Rich Data And Collaboration

PYMNTS

Whether friendly fraud or genuine fraud, for merchants and card issuers, the impact is growing and comes with a host of negative consequences for the entire ecosystem — especially customers. And sometimes — in the case of friendly fraud — relationships severed altogether. Lost revenues and chargebacks.

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The Top Payment Processing Metrics and KPIs for Merchants

Clearly Payments

Chargeback Rate The chargeback rate measures the percentage of transactions that result in chargebacks, which occur when customers dispute a transaction with their card issuer. Monitoring chargeback rates helps merchants identify potential fraud or disputes and implement preventive measures to mitigate risks.

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Deep Dive: How 2020’s Fraud Trends Will Shape Security Measures Going Forward

PYMNTS

Most customers bypass restaurants entirely when trying to perpetrate chargeback fraud , with 76 percent of cardholders going directly to their payment card issuers. This gives QSRs no chance to weigh in on customers’ assertions and dispute any illegitimate claims.