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Enhancing consumer protection: FCA’s Consumer Duty survey findings

Neopay

Recently, the Financial Conduct Authority (FCA) released its Consumer Duty firm survey findings for Autumn 2023, shedding light on the progress made by firms in implementing the Consumer Duty. At Neopay, we recognise the importance of regulatory compliance and consumer protection.

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NEW DATA: 43M Consumers Are Holding Out On Mobile Banking Apps — How Banks Can Change Their Minds

PYMNTS

Consumers’ banking habits have changed radically since the pandemic was first declared in March. PYMNTS research shows that consumers are 8.7 PYMNTS research shows that consumers are 8.7 million consumers in the United States (or 42.4 percent more likely to use mobile banking apps now than they were in 2019, and 51.1

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Two-Thirds of Brits Use Retail Credit to Pay for Christmas

Fintech Finance

The report also uncovered the challenge many consumers face with using retail credit at Christmas, with 64% of people struggling to repay it, suggesting that many enter the New Year burdened by new debt. These checks often lack the granular, real-time insights into income and expenses that lenders need to assess customers fairly.

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RSM UK Urges ‘Buy Now Pay Later’ Providers and Retailers to Act Now to Protect Vulnerable Customers as Regulation is Confirmed

Fintech Finance

As the government plans to regulate buy now pay later firms by 2026, more than one in ten millennials (13%) and Gen Z (11%) consumers plan to put Christmas on credit using buy now pay later apps*, RSM UK’s latest Consumer Outlook reveals. Alert customers to the risks and impacts of missing payments.

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The Four Features That Budget Conscious Consumers Want From Mobile Card Apps

PYMNTS

Convincing consumers to designate precious space on their mobile phones to download yet another app can be a tough sell these days. Yet, large shares of consumers would be willing to make room for additional apps that can give them greater control over their spending. Among the former group, 46.3 percent of the latter.

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Digital Account Opening in Finance: What Consumers Want

FICO

All businesses are now managing a tricky balancing act to meet digital consumers’ expectations. But checks can’t be difficult, choppy, or so time-consuming that customers simply get impatient, become dissatisfied or abandon the process – because once they’ve gone, they’ve often gone for good.

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NEW STUDY: Consumers Hate Getting Checks, Why Do Companies Still Send Them?

PYMNTS

Paper checks are clunky, unpopular and outdated. So, why do they still dominate the American economy, with more than $22 trillion in checks written each year? Ask the ones writing the checks. That’s bad news for consumers, though, who have made it clear they feel it’s time to #KillTheCheck. and direct deposit (100.0)

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