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In the 2023 FICO Global Scams Survey , we asked consumers worldwide what they think banks could do better to combat scams and create a better customer experience for victims. In some markets, like Malaysia and Indonesia , this figure exceeds 75%, though in Germany only half of consumers agree. Debbie holds a B.A.
Better detection Overwhelmingly, customers want banks to improve their frauddetection capabilities to stop scams before they happen. Debbie has 25 years product management and product marketing experience in fraud management and financial services. Debbie holds a B.A.
In many fraud contexts, friction used to be considered negative, but customers now see improved frauddetection as a must have — and companies can use that as a competitive differentiator. Debbie has 25 years product management and product marketing experience in fraud management and financial services.
But there are other significant actions that, when implemented as a part of a layered approach to fraud prevention, can make a big difference in protecting consumers and lowering false positives. FIs need a different perspective to identify when APP fraud is happening. Debbie holds a B.A.
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