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In the 2023 FICO Global Scams Survey , we asked consumers worldwide what they think banks could do better to combat scams and create a better customer experience for victims. In some markets, like Malaysia and Indonesia , this figure exceeds 75%, though in Germany only half of consumers agree.
According to the Australian Competition and Consumer Commission’s Scamwatch , for example, more than 57,000 scams were reported in the first two months of 2023 alone. Better detection Overwhelmingly, customers want banks to improve their frauddetection capabilities to stop scams before they happen. Debbie holds a B.A.
To combat this, firms can implement automated validation systems to check the accuracy, authenticity, and compliance of payment transactions in realtime. They can also use AI tools for frauddetection to help banks validate transactions without human intervention.
Clearly, fraudsters are taking advantage of the growing real-timepayments landscape to inflict real financial damage to individuals. New regulatory considerations are emerging, like the Payment Systems Regulator issuing new liability frameworks in the UK. The global figures are staggering — $8.8
Using techniques like social engineering or impersonating a trusted source, these criminals are scamming unsuspecting folks out of billions of dollars globally, using real-timepayments channels to quickly make off with their ill-gotten gains. FIs need a different perspective to identify when APP fraud is happening.
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