article thumbnail

Fiserv Rolls Out Enhanced Consumer Authentication Solutions

PYMNTS

22) that it has rolled out two enhanced consumer authentication solutions, step-up authentication and identity verification, to mitigate card fraud within call centers. In a press release , Fiserv said the two new solutions expand beyond knowledge-based consumer authentication that can be vulnerable to fraud.

article thumbnail

Balancing Expectations With Consumer Authentication

PYMNTS

While consumer satisfaction with authentication differs across sectors, financial services topped other markets in a recent report. percent: Share of eCommerce consumers who were required to provide email addresses when signing up for an online account. All this, Today in Data. .

article thumbnail

The Layered Approach To Consumer Authentication

PYMNTS

And at the crossroads of the authentication conversations are the challenges financial institutions face when addressing consumer authentication and how to implement the best practices in order to provide merchants and FIs with sufficient protection against potential fraud. Challenges Of Consumer Authentication.

article thumbnail

Why Financial Services Ranks Highest In Consumer Authentication Satisfaction

PYMNTS

Whether going online to view their bank balance, book a doctor’s appointment or buy a pair of shoes, consumers must first confirm their identities. Online authentication is a built-in component in how consumers interact with products and services in their daily lives. percent) and healthcare (68.4 About The Report.

article thumbnail

Why Layering Is Going Out Of Fashion In Consumer Authentication

PYMNTS

Or to decide that every consumer needs to be holding onto multiple devices for multiple life functions to keep things separate and secure. “We Consumers want to have access to their data when they need it and how they need it and they don’t want to carry 15 devices. We have to admit that ship has sailed.

article thumbnail

Why Mobile Phones Are The Better Consumer Authentication Mousetrap

PYMNTS

It’s a mild piece of friction, but it’s not terribly onerous and is doing something useful: keeping consumers safe. SMS one-time passcodes are more of a risk than most consumers realize, Boku CEO Jon Prideaux told Karen Webster in a recent conversation. Unless, of course, it isn’t.

article thumbnail

Why Click to Pay integration is now critical for card issuers

The Payments Association

Financial institutions that lag behind may face operational challenges and a reputational cost, as user experience and security increasingly drive consumer choices. At the same time, Click to Pay’s streamlined checkout process can help reduce cart abandonment rates, a win-win for consumers and merchants alike.