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He said increased sharing of account information through third-party apps supports consumers’ desires, but it is not without its risks. This provides consumers increased transparency and control over their payments, eliminating unintended overdrafts, and reducing fraud. This has resulted in some delays and consumer confusion.
per RFP message, charged to the requestor. Banks should create dedicated customer service channels and clearly communicate the dispute resolution process to consumers. Creating a seamless user experience In today’s digital age, consumers are not only used to receiving things instantly, they expect it.
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