New Research Reveals Customers’ Growing Frustration with Payment and Cancellation Issues
Fintech Finance
OCTOBER 30, 2024
Payment processing platform Solidgate surveyed 1,000 adults and found that 1 in 4 had upsetting unexpected charges with their subscriptions and 80% wouldn’t recommend a subscription service to a friend if they had trouble canceling it, while 1 in 3 consumers cancelled a subscription service in the last year due to billing frustrations.
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