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US Consumers Expect To Return $115 Billion In Unwanted Gifts

PYMNTS

A surge in eCommerce returns driven by COVID-19-related policy changes is hurting retailers but helping logistics companies, the Financial Times reports. The paper cited data indicating that about half of returned items can't be resold. The paper cited data indicating that about half of returned items can't be resold.

Returns 108
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Array Acquires Consumer Debt Management Company Payitoff

Finovate

Array , an embedded consumer products platform, has agreed to acquire embedded debt guidance solutions provider Payitoff. “We acquired Payitoff because our companies have a shared vision to provide seamless, embeddable products that fuel financial progress. Terms of the transaction were not disclosed.

Acquirers 105
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CFPB Takes Action to Ensure Consumers Can Dispute Charges and Obtain Refunds on Buy Now, Pay Later Loans

Fintech Finance

The Consumer Financial Protection Bureau (CFPB) has issued an interpretive rule that confirms that Buy Now, Pay Later lenders are credit card providers. Accordingly, Buy Now, Pay Later lenders must provide consumers some key legal protections and rights that apply to conventional credit cards.

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Holiday Shoppers Forecasted To Return $41.6B In Products

PYMNTS

With the growth of eCommerce sales, the number of products consumers are sending back to retailers is on the rise. A study by commercial real estate services company CBRE, in conjunction with Optoro, found that shoppers are forecasted to return $41.6 billion in products purchased online this November and December.

Returns 52
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New Study: 2018 State of Embedded Analytics Report

Why do some embedded analytics projects succeed while others fail? We surveyed 500+ application teams embedding analytics to find out which analytics features actually move the needle. Read the 6th annual State of Embedded Analytics Report to discover new best practices. Brought to you by Logi Analytics.

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Holiday Returns Binge Begins As Consumers Fault Order Errors, Late Delivery

PYMNTS

Because, well … returns. In a new PYMNTS report, Online Ordering’s Return Round Trip: Do Discounts Change Consumers’ Minds About Returning Holiday Purchases? consumers to help formulate strategies for dealing with holiday returns. consumers to help formulate strategies for dealing with holiday returns.

Returns 55
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US Consumer Watchdog Decision Offers BNPL Users Credit Card-Level Protections

The Fintech Times

The Consumer Financial Protection Bureau (CFPB), a US government agency responsible for protecting consumers in the financial sector, has ruled that buy now, pay later (BNPL) lenders must treat consumers as credit card providers do, ensuring they receive the same key protections. Will BNPL increase the consumer debt burden?

BNPL 64