Fed banks analyze consumer use of card promos
Payments Dive
MARCH 20, 2024
New research from the Philadelphia and Boston Feds finds that consumers are cycling through low APR credit card offers.
Consumers use cash to forget, study shows
Payments Dive
MAY 30, 2023
New research suggests consumers’ payment method choice can depend on what they’re buying, especially if it’s a guilty-pleasure purchase.
Consumer 
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Consumer Research Finds 15% of UK Consumers to “Buy Christmas Now, Pay Later” This Holiday Season
Fintech Finance
NOVEMBER 19, 2024
State of Credit research from Marqeta , the global modern card issuing platform, reveals that 15% of UK consumers surveyed will use Buy Now, Pay Later (BNPL) this Christmas, aligning with a growing trend towards online shopping where digital and flexible payment options are more readily accessible.
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Fed dissects consumer use of digital payments
Payments Dive
SEPTEMBER 30, 2024
households have a bank account, just under half use a nonbank payment service, Kansas City Federal Reserve Bank research says. While most U.S.
Federal Reserve 167
167 
Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough
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Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.
Consumers tap credit cards, loans to manage inflation: Fed report
Payments Dive
AUGUST 26, 2024
Gen Z and millennials were the age groups most likely to use loans and credit cards to respond to higher prices, a Federal Reserve research report said.
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Juniper Research: Consumer A2A Payments – 186 Billion Transactions Globally by 2029
Fintech Finance
SEPTEMBER 9, 2024
A new study from Juniper Research , the foremost experts in fintech & payment markets, has found the volume of global transactions via A2A (Account-to-Account) payments will rise from 60 billion in 2024 to 186 billion by 2029; an increase of 209%. per transaction.
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New Research Reveals Customers’ Growing Frustration with Payment and Cancellation Issues
Fintech Finance
OCTOBER 30, 2024
Payment processing platform Solidgate surveyed 1,000 adults and found that 1 in 4 had upsetting unexpected charges with their subscriptions and 80% wouldn’t recommend a subscription service to a friend if they had trouble canceling it, while 1 in 3 consumers cancelled a subscription service in the last year due to billing frustrations.
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The Future of AML and KYC in 2024: Insights from Consumer Research on Digital Identity Verification
Fintech Review
OCTOBER 1, 2024
Recent consumer research conducted by FullCircl reveals critical insights into public perception of digital identity verification processes. Surveying 1000 consumers, the study delved into their experiences and expectations regarding digital verification.
AML 98
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New Research Finds Consumers Demand Payment Choice, Worry About Cash Access, and Remain Optimistic About Their Financial Future
Fintech Finance
AUGUST 14, 2024
Over half of consumers worldwide (56%) have changed their spending habits from a year ago, not only becoming more price conscious but demanding payment choice, from debit cards and bank transfers to digital wallets and cash, according to new research from Paysafe (NYSE: PSFE), a global payment processor and digital wallet provider.
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Open Banking Could Become a Mainstream Payment Method in 5 Years Time Surpassing BNPL, emerchantpay Research Finds
Fintech Finance
JUNE 19, 2024
New research released today by emerchantpay , a leading global payment service provider and acquirer, has found that there is strong market potential for merchants who prioritise the adoption of Open Banking payments early in their payment strategies. However, more work needs to be done to educate consumers.
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One-in-three consumers falling victim to APP fraud - Visa
Finextra
JANUARY 31, 2024
Soaring levels of authorised push payments fraud in the UK are turning consumers off digital banking, according to research conducted by Visa
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123 
Biometrics are UK Consumers’ Favourite Security Measure as Desire For Fraud Protection Increases
The Fintech Times
FEBRUARY 21, 2024
In fact, nearly three in four consumers (73 per cent) rank good fraud protection as a top three consideration when opening a new account according to FICO research. It reveals at what point consumers decide to stop their onboarding process due to complicated measures. Consumers expect the application process to be fast.
Consumer 122
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CCCA could save merchants and consumers over $16B a year
Payments Next
MAY 2, 2024
With The post CCCA could save merchants and consumers over $16B a year first appeared on Payments NEXT. By Jeff Domansky, Managing Editor The Merchants Payments Coalition (MPC) has emphasized the urgent need for Congress to pass the Credit Card Competition Act (CCCA).
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International Fraud Awareness Week: PSR Research Shows Reimbursed Fraud Victims Feel More Vigilant About Fraud Risks, Not Less
Fintech Finance
NOVEMBER 21, 2024
Marking International Fraud Awareness Week, the Payment Systems Regulator (PSR) has published research showing the emotional and financial toll of Authorised Push Payment (APP) fraud on UK consumers. Increased transparency through data: The PSR’s annual APP fraud performance data shows consumers how effectively banks handle fraud.
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New Marqeta Research Finds UK Consumers Are Leading Global Adopters of Digital Payments, With Over Two-Thirds Now Comfortable Ditching Wallet For the Phone
Fintech Finance
JULY 23, 2024
UK consumers are leading the charge on digital financial services adoption amid rising demand for more innovation and convenience in payments and banking, according to a study from Marqeta (NASDAQ: MQ), the global modern card issuing platform powering some of today’s most innovative embedded finance solutions.
Higher Prices Have Impacted Online Shopping for Majority of US Consumers, New Forter Study Finds
Fintech Finance
JUNE 20, 2024
Forter , the Trust Platform for digital commerce, released findings from a national consumer study that found the majority of respondents (61%) have shifted their online shopping habits as a result of higher prices, signalling a need for brands to evolve with their customers. Of those using BNPL, 56% are doing so to help manage their costs.
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Moneyhub Urges Firms to Leverage Open Data to Ensure Consumer Duty Compliance
The Fintech Times
JULY 13, 2024
With Consumer Duty’s next deadline looming, new research from engagement, data and customer journey platform Moneyhub reveals just how much work firms still have to do before they realise the business and consumer benefits of the Duty. The early feedback from firms that have embraced it is overwhelmingly positive.
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Limited Payment Choices Drive Away One-Third of Hotel Guests, Shows Adyen Research
Fintech Finance
SEPTEMBER 19, 2024
New research published today by Adyen , the global financial technology platform of choice for leading businesses, has uncovered the importance of a frictionless payment experience for hotel customers, with over a third (37%) of consumers admitting to have left the booking process because they haven’t been able to pay the way they would like.
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Debit cards face rising digital wallet competition
Payments Dive
MAY 29, 2024
Roughly 72% of consumers say they swipe, dip or tap a debit card at the point of sale, a larger portion than credit cards, checks and digital wallets, according to a consumer survey by research firm J.D.
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New Research: 58% of Fintechs Now Offer Open Banking Payments as Adoption Rates Continue to Surge
Fintech Finance
JULY 30, 2024
However, a survey of consumers revealed a mixed picture when it comes to adoption and attitudes towards Open Banking payments, also known as pay-by-bank. While Open Banking adoption is on the rise, there is a significant need to educate consumers about its benefits and alleviate their concerns.
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NFC Forum survey finds majority of consumers now prefer making payments with their mobile phone
NFCW
APRIL 4, 2024
More than 80% of the respondents to a survey conducted by ABI Research on behalf of the NFC Forum said they have used a smartphone or smartwatch to make a contactless payment. The biennial NFC Usage and Adoption Study involved consumers in nine countries — the US, the UK, France, Italy, Spain, Germany, China, Japan and South Korea.
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New BNPL study raises concern about 'debt spiral'
Payments Dive
MARCH 10, 2022
Some consumers are charging buy now-pay later installment payments to their credit cards, and that should serve as a "warning flag" to regulators, said three economists who authored the research paper.
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Insights into the FCA Crypto Roadmap and Consumer Research
Finextra
NOVEMBER 29, 2024
The UK's Financial Conduct Authority (FCA) is making significant progress toward regulating the bur.
Research 69
69 
More Than Half the Fintech Industry Seeing Growth from Strong Consumer Demand
Fintech News
FEBRUARY 26, 2024
This period of upheaval has catalysed a significant transformation within the sector, with fintech firms adapting to and capitalising on the changing landscape of consumer demands and regulatory environments. However this is also influenced by other prevailing macroeconomic trends.
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Tink Launches Merchant Information to Give Consumers Full Transaction Visibility
Fintech Finance
OCTOBER 1, 2024
Tink , a Visa Solution, has today launched ‘Merchant Information’ to provide consumers with a more detailed overview of their transactions. Merchant Information will enrich card and non-card transactions, providing consumers with a thorough understanding of their spend.
Transactions 96
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Two in Five UK Consumers Would Swap Their House Keys for Their Fingerprint
Fintech Finance
NOVEMBER 13, 2024
New research from Visa has revealed that two in five (40%) UK consumers would replace everyday personal items with biometrically powered devices – such as replacing their house or car keys with fingerprint access or facial ID. Surprisingly, nearly a third of people over the age of 65 would also make this swap.
Consumer 85
85 
UK consumers turn away from branch banking
Finextra
SEPTEMBER 23, 2024
British consumers are less bothered about bank branch closures than those in the US and Europe, according to recently published research.
Consumer 72
72 
Adyen and BCG Research Finds Embedded Payments and Finance Now a $185 Billion Opportunity — a 25% Increase in Two Years
Fintech Finance
OCTOBER 28, 2024
“Our research underscores the window of opportunity for SaaS platforms to embrace embedded finance to stay competitive, or get left behind. The post Adyen and BCG Research Finds Embedded Payments and Finance Now a $185 Billion Opportunity — a 25% Increase in Two Years appeared first on FF News | Fintech Finance.
Black Friday to Become Darkest Yet for Businesses That Don’t Satisfy Consumer Payment Needs
Fintech Finance
NOVEMBER 28, 2024
However, consumers are demanding more flexible options at checkout. Over half (54%) of British consumers choose online payment services such as PayPal, Google Pay and Klarna for online transactions, according to Statista (October 2024).
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Nearly One in Five Consumers Struck by Online Identity Fraud, According to ACI Worldwide Speedpay Pulse Report
Fintech Finance
AUGUST 28, 2024
However, this increase in digital payments also brings about heightened risks – almost one in five consumers surveyed has fallen prey to online identity theft. More than one-third of consumers believe their data is less secure than it was five years ago, a figure that has increased steadily.
Over Half of Consumers Find Billing Statement Descriptions Confusing—Costing UK Merchants Millions in Chargebacks
Fintech Finance
OCTOBER 8, 2024
Research from Chargebacks911 , the global chargeback technology leader, shows that unrecognised transactions are the leading reason for customers to dispute a transaction, causing a significant headache for merchants, draining resources and impacting their bottom line. merchants more than £128 million each year. trillion.
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Consumers and Businesses Aligned as Both Prioritise Instant Payments and Fraud Prevention, Says DGN
The Fintech Times
OCTOBER 28, 2024
Conducted in partnership with 451 Research of S&P Global Market Intelligence , Discover Global Network surveyed thousands of decision-makers across fintechs, merchants, and consumers to better understand if ecosystem priorities are aligned.
Consumer Duty Predictions With Quadient, Fujitsu, Weavr, Provenir, Eligible, Currensea, Zuto, Cardlytics, Fuse
The Fintech Times
DECEMBER 9, 2023
Consumer Duty, a set of rules aimed at enhancing consumer protection in the financial services sector, came into force in July 2023. 2023 saw the introduction of a new Consumer Duty, setting higher and clearer standards of consumer protection across financial services, and requiring firms to put customers’ needs first. “To
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Far Majority of Consumers Satisfied with BNPL and Three in Four Expect Such Loans Will Impact Their Credit Scores Positively
Fintech Finance
JULY 11, 2024
consumers have used Buy Now, Pay Later (BNPL) loans with 89% stating they are satisfied or very satisfied with the credit product. The research, conducted among 1,200 U.S. consumers in the second quarter of 2024, explored the general usage and behavior of consumers around BNPL loans. Millions of U.S.
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Demand for Open Banking Payments Builds as Consumers Identify Security and Privacy as Top Concern When Choosing How to Pay
Fintech Finance
JULY 10, 2024
Research released today by emerchantpay , a leading global payment service provider and acquirer, has revealed the factors influencing how consumers choose to pay online. The survey of 2,000 UK consumers was conducted by emerchantpay to gain deeper insights into the factors influencing consumers’ payment decisions.
Privacy 80
80 
1 in 3 UK and 1 in 4 US Subscription Holders Notice Unrecognised Charges, New Research Reveals
The Fintech Times
NOVEMBER 25, 2024
million people) have noticed a subscription payment coming out of their bank account that they could not recognise or had forgotten, according to new research by online prepaid payment firm Recharge. However, one in three subscription holders (equivalent to around 15.9
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59 
Consumers want digital receipts and subscription management. What does this mean for issuers and merchants and banks?
Tearsheet
JULY 17, 2024
50% of customers analyzed a purchase in the last year, and 24% investigated a payment because they did not recognize it, according to recent research by Mastercard. 80% of consumers believe that easier access to this information would improve their process of investigating an unrecognized transaction, according to the research.
Issuers 80
80 
Three quarters of UK consumers still carry cash for emergencies says NatWest
Finextra
NOVEMBER 20, 2024
While the decline in cash use contnues, new research from NatWest demonstrates its enduring versatility, with three quarters of UK consumers still carrying paper money and coins in case of emergencies.
Consumer 64
64 
Daemon: 60% of Brits Prefer to Use Traditional Checkouts With a Cashier, and 57% Frustrated With Long Response Times From Online Customer Service, New Research Finds
Fintech Finance
OCTOBER 7, 2024
The data reveals that 57% of consumers find long response times to be the most frustrating aspect of contacting online customer service. Bridging the online experience gap While in-store shopping preferences lean towards human interaction, the online customer experience appears to be in disarray.
Research 93
93 
MENA Consumers Ditch Cash in Favour of Digital E-Commerce Payments, Checkout.com Reveals
The Fintech Times
SEPTEMBER 12, 2024
Consumers are increasingly turning to digital payment methods instead of cash across the UAE and Saudi Arabia, according to new data from Checkout.com , the global payments solution provider. Past data revealed a 56 per cent increase in consumers engaging in e-commerce weekly since 2020.
Consumer 69
69 
New Tink Feature Offers Consumers a More Detailed Overview of Transactions in Banking Apps
The Fintech Times
OCTOBER 3, 2024
Tink , the open banking platform from Visa , has launched a new feature to offer consumers a more detailed overview of their transactions in their banking app. Tink research found that 45 per cent of adults in the UK already want their bank to show them more details about their individual payments, such as logo, location and retailer name.
Transactions 69
69 
53% of APP victims were satisfied with their bank’s response
Finextra
NOVEMBER 22, 2024
To mark International Fraud Awareness Week, Payments System Regulator (PSR) has released research on the impact of Authorised Push Payment (APP) fraud on UK consumers.
Regulations 105
105 
CRS Report: “Unclear Who Would Benefit” from Durbin-Marshall Credit Card Bill
Electronic Payments Coalition
JANUARY 17, 2024
The independent Congressional Research Service (CRS) released the latest in a string of reports questioning the benefits and raising the unintended consequences of the Durbin-Marshall credit card bill.
Credit Cards 105
105 
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