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Payment processing platform Solidgate surveyed 1,000 adults and found that 1 in 4 had upsetting unexpected charges with their subscriptions and 80% wouldn’t recommend a subscription service to a friend if they had trouble canceling it, while 1 in 3 consumers cancelled a subscription service in the last year due to billing frustrations.
PXP , the expert in global payment services, today shares the findings from exclusive new research conducted in collaboration with polling firm Censuswide, revealing the payment preferences, priorities and frustrations of more than 4,000 consumers across the UK and US.
PXP , the expert in global payment services, today shares the findings from exclusive new research conducted in collaboration with polling firm Censuswide, revealing the payment preferences, priorities, and frustrations of more than 4,000 consumers across the UK and US.
Network tokenisation is on the rise, and according to the new findings from the fintech and payments researcher, Juniper Research , its revenue will reach $8.9billion by 2029 – a 117 per cent increase from 2025 ($4.1billion). To meet this consumer demand, payment processors are rapidly developing their token networks.
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Global network tokenised transactions could double by 2029, rising from 283 billion in 2025 to 574 billion in 2029; according to new research by fintech and payments markets expert Juniper Research. Now, Juniper Research predicts that the next four years should see huge growth for these types of transactions.
The Financial Conduct Authority (FCA) is reviewing whether the 100 contactless limit should be removed or increased, aiming to give consumers and businesses more flexibility while keeping fraud protections in place. Our previous research highlighted that contactless payments are by far the most preferred payment method in the UK.
However, consumers are demanding more flexible options at checkout. Over half (54%) of British consumers choose online payment services such as PayPal, Google Pay and Klarna for online transactions, according to Statista (October 2024).
The Swiss central bank’s researchers based their analysis on anonymized, transaction-level data for a large sample of point-of-sale debit card payments made in Switzerland between 2019 and 2021. “In Switzerland – the country we study – the tap-and-go limit was doubled from CHF40 to CHF80 in April 2020.
Conducted in partnership with 451 Research of S&P Global Market Intelligence , Discover Global Network surveyed thousands of decision-makers across fintechs, merchants, and consumers to better understand if ecosystem priorities are aligned.
Recent research has highlighted the state of payment experiences in the financial services industry, with the sector encountering substantial gaps that threaten customer satisfaction and loyalty. It identified the financial services industry as one with a moderate Trust Discrepancy Score of 24.2.
State of Credit research from Marqeta , the global modern card issuing platform, reveals that 15% of UK consumers surveyed will use Buy Now, Pay Later (BNPL) this Christmas, aligning with a growing trend towards online shopping where digital and flexible payment options are more readily accessible.
million people) have noticed a subscription payment coming out of their bank account that they could not recognise or had forgotten, according to new research by online prepaid payment firm Recharge. However, one in three subscription holders (equivalent to around 15.9
WhatsApp prides itself on the security of its encrypted messages, however, according to new research from Revolut, the global fintech with 11 million UK customers and 50 million globally, UK consumers are losing an average of 2,437 from scams originating on the communications platform.
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This helps to close the gap between consumer expectations and merchant capabilities. Consumers who make an eligible return can now receive near instant refunds when returning goods for online purchases. Consumers who make an eligible return can now receive near instant refunds when returning goods for online purchases.
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New research published today by Adyen , the global financial technology platform of choice for leading businesses, has uncovered the importance of a frictionless payment experience for hotel customers, with over a third (37%) of consumers admitting to have left the booking process because they haven’t been able to pay the way they would like.
With The post CCCA could save merchants and consumers over $16B a year first appeared on Payments NEXT. By Jeff Domansky, Managing Editor The Merchants Payments Coalition (MPC) has emphasized the urgent need for Congress to pass the Credit Card Competition Act (CCCA).
The app, which boasts a 39%+ share of checkout in Sweden, is the Swedish consumers preferred way to pay. We know that consumers want to see payment methods they recognise when visiting e-commerce sites, explained Rosanna Helm-Visscher, Global Head of Partnerships, Ecommpay.
Indeed, a recent study from Juniper Research found that 46% of all payments fraud is targeted at the airline industry, highlighting the challenge faced by travel companies that must effectively prevent fraud without introducing additional friction to the payments experience.
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trillion in 2025 to more than US$8 trillion in 2029, Juniper Research predicts. “The research anticipates that accessibility and affordability will be vital for establishing the presence of QR codes in NFC-dominated markets.” Mobile payments made via QR codes will grow in value by 50%, from US$5.4
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In fact, nearly three in four consumers (73 per cent) rank good fraud protection as a top three consideration when opening a new account according to FICO research. It reveals at what point consumers decide to stop their onboarding process due to complicated measures. Consumers expect the application process to be fast.
A positive payment experience makes 82% of global online sports-bettors stay to continue wagering with sportsbooks, according to new research released today by leading payments platform Paysafe (NYSE: PSFE). About the 2025 All the Ways Players Pay Research Report Paysafe launched its All the Ways Players Pay research report series in 2019.
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Vietnam is undergoing a transformation and moving towards becoming a cashless economy, a shift that has been driven by innovative financial solutions and public initiatives, a new report by Chiming, a market research firm focusing on Vietnam and Indonesia, shows. E-wallets followed at 31%, ahead of bank cards at 18%.
With Consumer Duty’s next deadline looming, new research from engagement, data and customer journey platform Moneyhub reveals just how much work firms still have to do before they realise the business and consumer benefits of the Duty. The early feedback from firms that have embraced it is overwhelmingly positive.
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Sunny Quek Sunny Quek, OCBC’s Head of Global Consumer Financial Services, said, “Our wider goal is to become the go-to app for cross-border transactions in Greater China, ASEAN and even globally. This will allow customers to send money to friends and family abroad or even make direct payments to small businesses overseas.
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This period of upheaval has catalysed a significant transformation within the sector, with fintech firms adapting to and capitalising on the changing landscape of consumer demands and regulatory environments. However this is also influenced by other prevailing macroeconomic trends.
The finding comes as part of a new report launched by economics, research and analysis firm Mandala in partnership with FinTech Australia , compiled using fresh research into small business and analysis of ABS data.
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