PYMNTS

JULY 1, 2020

Nearly four out of 10 CU members would be willing to switch primary FIs, according to the PYMNTS Credit Union Innovation Playbook — and the COVID-19 pandemic is making it even more important for credit unions to provide the support and stability that consumers seek.

Credit Union 86

Credit Union Innovation Service Center Addressing 86

PYMNTS

JUNE 4, 2020

That’s particularly true because COVID-19 rules are limiting how many consumers can enter a reopened store at a time and how much they can handle merchandise. Some merchants are moving inventory outside to create a wider and more comfortable browsing zone for consumers. While only 10.3 percent reported doing so as of May 23.

Returns 52

Returns Contactless Payments Service Center Checks 52

PYMNTS

NOVEMBER 2, 2018

With the offering, consumers will be able to reorder replacement parts through Amazon automatically. The news comes after Sears Auto Centers announced in May a new deal with Amazon to provide full-service tire installation and balancing for customers who purchase any brand of tires on Amazon.com. during the next few weeks.

NOV 51

NOV Service Center Consumer 51

PYMNTS

JUNE 10, 2016

But what they do have is a series of community service centers that are spread throughout the state. In this three-month period, we’ve seen 100,000 patients that never had access to a doctor before.

Technology 40

Technology Service Center Underserved Financial Inclusion 40

PYMNTS

AUGUST 22, 2018

For now, 2GUD works best for consumers on mobile devices, but the website has a message that promises “a flawless desktop experience” is to come. Each product is certified and graded by the experts at F1 Info Solutions and Services, with over 140 service centers all over India, or by one of our many trusted partners.”.

Online and Mobile Banking 40

Online and Mobile Banking B2C Returns Consumer 40

PYMNTS

OCTOBER 7, 2019

As consumers get more visual, so, too, does retail, and that is helping to fuel some significant innovation. Sometimes even when furniture is purchased and consumers get it home, the piece doesn’t quite look right in its intended room. They plan to develop new business models and services centered around 5G technology.

Innovation 46

Innovation Service Center Technology Product 46

PYMNTS

MARCH 14, 2018

At DaVincian Healthcare, for example, the company conducted a pilot with 100 community service centers in 2016.

Service Center 48

Service Center Participant Checks On-Demand 48

PYMNTS

SEPTEMBER 11, 2018

Samsung Electronics , the South Korean consumer electronics company, is expanding in India, opening on Tuesday (Sept. ” Reuters reported the new stores will showcase Samsung mobile devices, as well as other consumer electronics products and the latest innovations from the company. 11) its largest mobile store in the world.

Service Center 40

Service Center Innovation Consumer Technology 40

PYMNTS

AUGUST 13, 2019

The focus of a good deal of those AR efforts will no doubt come down to the omnichannel experience — that is, augmenting, if you will, the in-story experience for digital- and mobile-minded consumers. They plan develop new business models and services centered around 5G technology. Retail Benefits.

On-Demand 67

On-Demand Service Center Consumer Technology 67

PYMNTS

APRIL 16, 2020

In addition, it will result in the adoption of more no-touch processes, and services that provide disaster “survival” for the largest to the smallest of businesses. The rise in popularity of “shared services centers” by large enterprises may need to be examined and re-engineered as a result.

B2B 57

B2B Payments Automation Contactless Payments 57

PYMNTS

SEPTEMBER 21, 2016

Around 15,000 associates are being hired for direct-to-consumer fulfillment facilities that support sales generated by the company’s omnichannel business strategy. On top of these hires, another 1,000 workers will be added to Macy’s roster for telephone, email and online chat at customer service centers in Ohio, Florida and Arizona.

Service Center 49

Service Center Process Product Consumer 49

PYMNTS

APRIL 1, 2016

Green Dot’s products and services are available to consumers through a large-scale “branchless bank” distribution network of more than 100,000 U.S. Through its wholly owned subsidiary, TPG, Green Dot is the largest processor of tax refund disbursements in the U.S.

Processors 40

Processors Tax Refunds Visa Service Center 40

PYMNTS

APRIL 17, 2019

For instance, Honda previously announced it was teaming up with Alibaba Group ’s AutoNavi business to develop new services for connected cars. The service centers around enabling drivers to make reservations using AutoNavi maps, as well as conduct payments with Alipay — and permitting drivers to pay for gas and parking via Alipay.

Research 49

Research Service Center Consumer Digital Payments 49

PYMNTS

JULY 3, 2020

Gucci Live, as the new service is called, establishes a link between shoppers and staff in a high-tech “fake store” in Florence. We’d never sold directly to the consumer, instead we sold to 55 stores, globally,” she told The New York Times.

Service Center 56

Service Center Consulting Innovation Product 56

PYMNTS

SEPTEMBER 4, 2019

They plan to develop new business models and services centered around 5G technology. The plan is to use VR technology to enable consumers to shop via digital platforms instead of inside brick-and-mortar locations, although no further details were immediately available. South Korea, along with China and the U.S.,

Service Center 51

Service Center Use Case Technology Product 51

PYMNTS

OCTOBER 30, 2018

A consumer can have his or her car picked up in the morning at home, and then dropped off to them at work, for example. . Consumers can also opt for the somewhat less fancy (and rather less expensive) option of tapping into Roll’s mobile installation van to come and service them on the spot, where ever they may happen to be.

On-Demand 63

On-Demand Service Center Consumer Innovation 63

PYMNTS

JULY 31, 2019

They plan to develop new business models and services centered around the technology. The plan is to use VR technology to enable consumers to shop via digital platforms instead of inside brick-and-mortar locations, though no further details were immediately available. retailers.

Service Center 55

Service Center PayPal Technology Mobile Payments 55

PYMNTS

APRIL 6, 2020

Consumers are so habituated to things working right, OnPay Solutions President and CEO Neal Anderson told Karen Webster in a recent conversation, that it can be hard to appreciate something that is functioning in a completely normal fashion under rather extraordinary circumstances, as the financial services ecosystem is right now. “One

Checks 64

Checks Economy Wires Wire 64

PYMNTS

MARCH 16, 2017

Over the past few decades, we’ve seen some form of chatbots being used by businesses to better enhance the customer service experience. Now while Facebook initially launched its Messenger chat service in 2011, it wasn’t a major hit right away and the social media giant continued to refine its offering.

AI 43

AI Online and Mobile Banking Service Center Consumer 43

PYMNTS

SEPTEMBER 4, 2019

They plan develop new business models and services centered around 5G technology. The plan is to use VR technology to enable consumers to shop via digital platforms instead of inside brick-and-mortar locations, though no further details were immediately available. South Korea, along with China and the U.S.,

Service Center 40

Service Center Use Case Technology Consumer 40

PYMNTS

AUGUST 13, 2019

The focus of a good deal of those AR efforts will no doubt come down to the omnichannel experience — that is, augmenting, if you will, the in-story experience for digitally- and mobile-minded consumers. They plan develop new business models and services centered around 5G technology. Retail Benefits.

On-Demand 40

On-Demand Service Center Consumer Technology 40

PYMNTS

APRIL 17, 2019

They plan develop new business models and services centered around 5G technology. The plan is to use VR technology to enable consumers to shop via digital platforms instead of inside brick-and-mortar locations, though no further details were immediately available. 5G Retail Plans. That’s not to count out the U.S.

Settlement 79

Settlement CHIPS Service Center Technology 79

PYMNTS

MAY 28, 2018

Instead, they were more like service centers — places consumers could go to drop off or pick up equipment, or maybe pay a bill as needed. Consumers needing to trade in their cable box or pay off a bill will be completely able to do so within the new stores.

Service Center 40

Service Center Consulting Consumer Product 40

FICO

AUGUST 2, 2016

and I’ve brought a real scientific bent to a decision management group that operates within one of the service centers,” Bander continues. We’re here helping the customer service reps who are ‘living and breathing’ collections, creating strategies that help agents as well as customers.”. I have a Ph.D. Love it!],

Consulting 74

Consulting Credit Cards Service Center Continuity 74

PYMNTS

OCTOBER 14, 2016

With an operation involving more than 20,000 freight trucks shuttling “between 370 service centers, a lot can go wrong — transportation delay and weather, just to name a couple. Based on consumer feedback, allocated teams develop corrective action plans to resolve any issues identified during the review phase.

Cross-Border 68

Cross-Border Cross-Border Payments PayPal B2B 68

PYMNTS

NOVEMBER 10, 2017

This time around, WeLab, which operates lending platforms targeting both consumers and small businesses, said it is watching industry peers closely — especially those that go public — but stopped short of saying it was planning an initial public offering (IPO) itself.

Finance 40

Finance B2B Online and Mobile Banking Small Business 40

PYMNTS

MARCH 28, 2016

Instead, we could do something right away — or almost right away — that would make payments between consumers and businesses faster. And focus the “faster” payments initiative on what really matters: getting rid of the friction that prevents payments among consumers and businesses from being better and more efficient.

Faster Payments 48

Faster Payments Checks Payments Fed 48

CB Insights

AUGUST 3, 2017

While Amazon’s planned Whole Foods acquisition looks like the company’s highest-profile move yet to expand its distribution footprint, Amazon’s patents show that fulfillment center and logistics technologies have featured prominently in its research for years. Date granted: April 5, 2016. Date filed: December 22, 2014.

On-Demand 62

On-Demand Facilitators Research Process 62

PYMNTS

MAY 17, 2016

invented mail order catalogs to change the face of American consumption, as consumers were no longer limited to goods within a day’s drive (or horse drawn buggy-ride). Born out of a tire line, the idea was that consumers could insure their car while having it worked on at a Sears service center.

Service Center 41

Service Center Consumer Innovation Acquirers 41

PYMNTS

SEPTEMBER 13, 2018

The second issue concerns availability of functional features for supply chain management solutions, a problem that Piscini said is especially noticeable by end consumers. Wrong vaccines landing at a medical service center or a lack of a particular product at the grocery store signal some type of problem in the supply chain.

Technology 59

Technology Blockchain Addressing Participant 59

PYMNTS

AUGUST 11, 2017

Alexa can tell users the address and hours of City Hall, the library, the Peek Service Center, or the Holmes Aquatic Center, check the traffic, read to them from the local newspaper, the Arbor , or answer questions about trash collection. Exactly which data is being collected about consumers, and what is being done with it?

Privacy 51

Privacy Service Center Checks Consulting 51

PYMNTS

OCTOBER 6, 2017

With each renewed loan, the consumer pays more fees or interest on the same debt. Payday lending is often associated with extremely low-income borrowers, but that is a misconception: Low-income, unbanked consumers don’t take out payday loans for the simple reason that most of them can’t. The consequences are severe.”.

CFPB 51

CFPB Regs Rules Credit Union 51

PYMNTS

OCTOBER 6, 2017

With each renewed loan, the consumer pays more fees or interest on the same debt. Consumers and lenders can avoid the more complicated underwriting rules if the loan is less than $500 – and if it is restructured as an installment loan to get out of debt more gradually, such as allowing for payments to go directly to principal.

Rules 40

Rules CFPB Credit Union Regulations 40

PYMNTS

OCTOBER 11, 2017

Last week, after five years of debates, discussions, arguments and waiting, the Consumer Financial Protection Bureau’s (CFPB) final rules for payday lending dropped. As one might expect after such a long and intense build-up, the reactions were also fairly intense from both sides. million comments submitted.

Rules 43

Rules CFPB NCUA Credit Union 43