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Take the lockbox, for example. It’s a service designed around the ubiquity of the paper check, and with checks still a popular payment tool in B2B transactions, lockbox services remain in high-demand. Lockbox services may seem outdated in today’s ecosystem of electronic payments and cloud-based financial management platforms.
The trend presents a unique conundrum for organizations’ order-to-cash operations, especially when businesses’ own clients continue to pay via paper check : The check may be in the mail, but how can a business apply that cash if there is no one at the office to open it? Lockbox Data Headaches. ” asked Biegel.
AI has changed the order-to-cash (OTC) landscape, allowing teams across the various processes to be much more efficient while driving continuous improvement of those processes. With virtual cards, he said, a portion of that interchange rate gets shared with the payer. On the flip side, AR departments receive payments more quickly.
I'm not here to say checks are a growth business forever,” he told Webster, even as some verticals such as restaurants will continue to pay their vendors and workers with checks, simply because they’ve been around for so long. But incrementally, the digital shift is making headway. trillion a year — that’s 10 percent to 15 percent of the U.S.
With many AP and even accounts receivable (AR) departments continuing to prefer paper check payments, service providers risk an unfavorable customer experience — or worse, costly operational disruption — by forcing clients to move to a different payment method. Preserving Check Workflows. “It really minimizes the disruption.”
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