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The trend presents a unique conundrum for organizations’ order-to-cash operations, especially when businesses’ own clients continue to pay via paper check : The check may be in the mail, but how can a business apply that cash if there is no one at the office to open it? Lockbox Data Headaches. ” asked Biegel.
Take the lockbox, for example. It’s a service designed around the ubiquity of the paper check, and with checks still a popular payment tool in B2B transactions, lockbox services remain in high-demand. Lockbox services may seem outdated in today’s ecosystem of electronic payments and cloud-based financial management platforms.
CheckAlt , which provides lockbox and treasury management services, has struck a partnership with credit union service organization (CUSO) Tru Treasury to help credit unions attract new members and boost services, a press release says. The partnership touts its ability to work in both paper and electronic services.
In the accounts receivable (AR) function, Franco noted that Nurx implemented lockboxes in order to centralize the receipt of paper checks from insurance companies. The focus is on real-time transactional data, and making sure we take manual processes out of reconciliation.". Prioritizing Data Connectivity.
Kresse attributes this inertia to entrenched processes, both at the enterprise level and within some FIs, especially where lockbox services (including receiving and scanning payments) are large revenue generators. Despite that, there is a better option, as roughly 40 percent of B2B payments are still done by paper checks.
AI has changed the order-to-cash (OTC) landscape, allowing teams across the various processes to be much more efficient while driving continuous improvement of those processes. He noted that for some collections, an “acceptable timeframe” may be within terms; for others, it may be terms plus 10 days (hypothetically speaking).
With an increased focus on mobile banking and investments in treasury products, the Bank will continue to expand its offerings in 2025. The remote check deposit service continues to be enhanced in 2024. This service streamlines processes and improves working capital, helping drive stronger end-customer relationships.
But as innovation targeting the ACH network accelerates, there will continue to be challenges ahead for the public sectors. ACH transaction data standardization will also be important for reconciliation and reporting, said Thorness.
Michael Cichy, general manager of the Americas at Palette Software , said FIs continue to face barriers when developing products and services that can compete with agile FinTechs. Offering solutions that promote workflow automation from sourcing through to payment, reconciliation and accounting is not usually part of an FI’s product roadmap.
It’s going to be in a format that is very cumbersome for the supplier to bring into their systems,” he noted, adding that lockbox services and manual data entry costs hit businesses hard.
The historically fragmented nature of disparate services and payment solutions, ranging from credit cards to ACH to mobile payments to lockbox and remote deposit capture is a driving force in corporate banking clients’ desire for truly integrated receivables solutions.
With many AP and even accounts receivable (AR) departments continuing to prefer paper check payments, service providers risk an unfavorable customer experience — or worse, costly operational disruption — by forcing clients to move to a different payment method. Preserving Check Workflows. “It really minimizes the disruption.”
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