article thumbnail

Old School, New School: TCU Pairs AI And Outreach To Personalize Members’ Experiences

PYMNTS

CU members stand to benefit greatly from such solutions, as the study reported that 51 percent them of them have had their identities stolen and 68 percent have been targeted by debit or credit card fraud. Some organizations are keeping members secure by partnering to provide the latest cutting-edge solutions.

article thumbnail

Deep Dive: How Open Banking Can Help Credit Unions Succeed

PYMNTS

One widespread example of open banking is direct deposits from a company’s bank account to an employee’s checking account, a service that was once only the domain of large banks but is now available at nearly every financial institution (FI) in the world.

article thumbnail

Three Metrics CUs Can Use To Retain Members

PYMNTS

CUs must focus on seamless onboarding processes, enabling customers to quickly access banking services. It’s also important for CUs to focus on setting up direct deposits and providing debit cards early on in a consumer’s membership.