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CUs Use AI, Cloud-Based Tools To Drive Member Engagement

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President and CEO Chuck Fagan of credit union service organization PSCU said that while financial institutions (FIs) had forecast returns on assets (ROAs) would fall to 30 basis points in the new year, CUs have told him they are gaining confidence regardless.

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Affinity Federal Credit Union On The Importance Of Accelerating Digital Transformations

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The pandemic has fast-tracked that digitization, however, as concerns and restrictions have led members to reduce their branch visits and turn to contactless features to carry out their banking activities online. What happens over time is you start to look around and see big banks like Chase, Wells Fargo and Bank of America.

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Branching Out: Physical Locations Boost CUs' Digital Plans

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While many credit unions had already begun implementing digital technologies before the health crisis began, they were forced to radically accelerate their efforts after stay-at-home and social distancing protocols gave them little choice. Around The Credit Union Landscape.

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Taking A Data-Driven Approach To Meeting CU Members’ Banking Needs

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Credit unions (CUs) have had to shutter many of their branches or limit capacity alongside other financial institutions (FIs) to protect members and staff as the COVID-19 virus continues on. Credit union service organization PSCU is also among those adding new features to help make remote life easier for CUs and their members.

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Credit Unions Tech Up For Competition

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With over 58 percent of customers saying they’re “extremely” satisfied with credit unions (CUs) and nearly six in 10 saying they would stick with their CU even if it didn’t have all the bells and whistles of bank tech that competitors do, the bond between members and CUs remain strong. Innovate or Die’. based CUs. “CUs

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NEW REPORT: Millennials Raise Credit Unions’ Innovation Bar

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In a landscape that’s fast evolving to match the needs of tech-savvy customers, credit unions are innovating to compete with larger commercial banks and FinTech firms to attract and retain customers. It’s not just online experiences that are getting upgrades. Embracing Tech Change to Win Over Millennials.

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Anticipating The Consumer Spending Rebound

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In an interview with Karen Webster, Chuck Fagan, president and CEO of PSCU , a credit union service organization (CUSO), said that the impact to consumer spending will be prolonged, but the recovery will be swift and sharp — depending on where you look. Overall credit card spend was down 29.9 The Shift In Payments.