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B2B FinTechs Get Creative With Open Banking Use Cases

PYMNTS

In a credit union-FinTech tie-up, Purdue Federal Credit Union has revealed a collaboration with digital payments company Payrailz to enhance its own payment offerings. In addition to their collaboration, Purdue revealed it will also be investing in Payrailz's credit union service organization, CU Railz.

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PSCU Uses Bots To Streamline Call Center Interactions

PYMNTS

Payments credit union service organization PSCU unveiled the deployment of desktop automation via its partnership with Jacada to optimize the call center experience.

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PSCU Uses Chatbots To Streamline Call Center Interactions

PYMNTS

Payments credit union service organization PSCU unveiled the deployment of desktop automation via its partnership with Jacada to optimize the call center experience.

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For Credit Unions, An Innovation Mantra: ‘Easy Is The New Loyalty’

PYMNTS

The switching costs are relatively low, so for CUs, the challenge is to ensure loyalty and keep the member in place through a continuum of services. Providing those most sought-out, innovative payment forms is critical for the credit union to remain competitive in the marketplace and to maintain member retention,” Young told PYMNTS.

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Credit Unions Place Big Bet On Biometrics

PYMNTS

A new decade — and for credit unions (CUs), might this be the decade of data as a conduit of trust, a way to cement customer loyalty? The focus is on helping credit unions improve and enhance engagement with their members. That’s partly due to the fact that such technology is more affordable than in years past.

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Will Contactless Move Credit Union Cards To Top Of Wallet?

PYMNTS

His comments came in the wake of findings by credit union service organizations that a rush to adopt contactless cards is likely to come in 2020 and beyond. PSCU said it has rolled out a half-million contactless cards to members from 14 credit unions (CUs).