Fintech Finance

JANUARY 3, 2025

In the world of transaction disputes, a response rate measures how often a merchant challenges chargebacks by engaging in the representment process. The net recovery rate, or a merchants rate of successful representment, is on average 20% of what is disputed.

Disputes 98

Disputes Acquirers Transactions Process 98

The Payments Association

NOVEMBER 8, 2024

With DisputeHelp we were able to go to market quickly with Ethoca Alerts and Visa Rapid Dispute Resolution (RDR) and accomplish all three of these goals. The Solution: PAYSTRAX turned to DisputeHelp and their RESOLVE solution to go to market quickly with Ethoca Alerts and Visa Rapid Dispute Resolution (RDR). Want to learn how?

Disputes 88

Disputes Value Added Service Regulatory Compliance Acquirers 88

Fintech News

AUGUST 25, 2024

Featured image credit: Edited from Freepik The post Investree Appoints Caretaker Team Amid Bad Loans, Legal Disputes appeared first on Fintech Singapore. He also noted that no capital injection from investors has been realized.

Legal 111

Legal Disputes Law Enforcement P2P 111

Stax

DECEMBER 9, 2024

Debit or credit card chargebacks are when a disputed charge made to a merchant’s account is refunded to the customer’s bank account. According to the federal Fair Credit Billing Act , consumers can dispute a charge in the case of billing errors and the failure of a business to render goods or services as described.

Credit Cards 88

Credit Cards Process Disputes Card Issuer 88

Fintech Finance

MAY 24, 2024

These include a right to dispute charges and demand a refund from the lender after returning a product purchased with a Buy Now, Pay Later loan. The CFPB launched its inquiry into the rapidly expanding Buy Now, Pay Later market more than two years ago and continues to see consumer complaints related to refunds and disputed transactions.

Disputes 97

Disputes CFPB Consumer Financial Protection Bureau (CFPB) Consumer 97

Fi911

JANUARY 4, 2024

We will provide insight into how these regulations differ between card schemes, and help financial institutions to better understand the dispute process from all sides. It mandated the creation of the chargeback process, limiting customer liability in fraud cases and allowing cardholders to dispute deceptive merchant practices.

Disputes 99

Disputes Laws Rules Governance 99

Fintech Finance

MARCH 31, 2025

Yuno , the world’s leading payment orchestration platform, announces the launch of Ethoca Alerts, a new feature that enables merchants to proactively resolve transaction disputes before they escalate into chargebacks. With Ethoca Alerts, merchants receive early notifications of potential transaction disputes via the Yuno platform.

Disputes 85

Disputes Transactions Consumer Credit Cards 85

Fi911

DECEMBER 31, 2024

A chargeback rate is a metric that measures the percentage of transactions disputed by customers and ultimately reversed by the merchant’s bank. Use Confirmations and Tracking : Provide order confirmation emails and shipment tracking information to keep customers informed and reduce disputes related to delivery.

Disputes 96

Disputes Processors Visa Verification 96

The Payments Association

AUGUST 12, 2024

AI-driven solutions are transforming dispute management in the payments industry, enhancing efficiency, reducing costs, and improving customer satisfaction in an increasingly digital landscape. Read more

Disputes 88

Disputes AI Payments 88

Tearsheet

APRIL 15, 2025

While the increased adoption of digital payments and the ability to submit disputes has helped build consumer trust, this rising tide of chargebacks has a direct impact on both merchants and issuers bottom lines. By 2028, the total value of chargebacks is expected to increase to $41.69 Currently, financial institutions (FIs) in the U.S.

Issuers 59

Issuers Volume Disputes Digital Payments 59

The Payments Association

SEPTEMBER 5, 2024

This article highlights how PostFinance significantly improved its dispute management process using Rivero’s Amiko tool, increasing efficiency by 500%. It offers insights into how innovative solutions can streamline financial operations, reduce fraud losses, and enhance customer experience.

Disputes 88

Disputes Process Innovation Technology 88

Finovate

DECEMBER 4, 2024

Israel-based Justt has introduced platform upgrades, including multilingual dispute management and centralized chargeback approval, aimed at simplifying cross-border disputes and improving efficiency for global merchants. Among the changes are multilingual dispute management and centralized chargeback approval.

Disputes 59

Disputes Cross-Border AI Volume 59

Payments Source

AUGUST 21, 2020

Taco Bell tweaks drive-through for mobile; and other information you need to start your day, from PaymentsSource and around the web.

Disputes 154

Disputes 154

Fintech Finance

MARCH 4, 2025

With Visa estimating that up to 75% of chargebacks are instances of chargeback fraud and misuse, this means the hospitality industry loses more than $43 billion annually to illegitimate transaction disputes. To learn more about how chargebacks can affect businesses and the different solutions to prevent and dispute them, visit: [link].

Transactions 86

Transactions Disputes Fraud Prevention Payment Solutions 86

The Nilson Report

JANUARY 17, 2025

The post Shazam Advances Dispute Resolution Services with Launch of Dispute Partner Plus appeared first on Nilson Report.

Disputes 52

Disputes Posting Regulations 52

Clearly Payments

JANUARY 15, 2025

Chargeback Fees What It Is: Chargebacks are charged when a cardholder disputes a transaction. You pay this fee whether or not you win the dispute. Chargeback Costs Beyond Fees : Chargebacks can cost merchants an average of $40 per dispute once you factor in administrative time and lost product.

Process 105

Process Processors Gateways Push-to-Card 105

The Paypers

OCTOBER 11, 2024

Sift , an AI fraud protection platform that secures digital trust, has been selected by Alaska Airlines to mitigate payment fraud and manage chargeback disputes, while optimising the customer experience.

Disputes 69

Disputes Mitigation AI Security 69

Payments Dive

AUGUST 5, 2024

The bank flagged government inquiries over its handling of P2P disputes in May, and said Friday it would consider litigation if the agency issues an enforcement action.

Zelle 158

Zelle CFPB Disputes P2P 158

The Fintech Times

JANUARY 2, 2025

PXP Financial , a global acquiring, payment, fraud and data analysis service provider, has joined forces with financial dispute management solution provider DisputeHelp, to launch two new Visa solutions to combat first-party fraud and reduce chargeback for merchants.

Fraud Prevention 59

Fraud Prevention Disputes Issuers Card Issuer 59

Fintech News

FEBRUARY 4, 2025

Friendly fraud, or first-party fraud, occurs when consumers dispute legitimate charges without valid reasons. Instead of reaching out to merchants for refunds, they opt to dispute transactions through their banks.

Fraud Prevention 88

Fraud Prevention Phishing Authentication Disputes 88

Fi911

MARCH 27, 2025

Banking and fintech professionals know how critical dispute resolution is to maintaining customer satisfaction, operational efficiency, and regulatory compliance. DisputeLab Named a Best as-a-Service Solution Contender We are shortlisted this year in the Best as-a-Service Solution Dispute Management & Resolution award category.

Disputes 66

Disputes Regulatory Compliance Innovation FinTech 66

Payments Source

APRIL 16, 2020

Credit card chargebacks were rising in certain categories prior to the coronavirus outbreak, but the pandemic is causing a spike in all types of payment card disputes.

Disputes 165

Disputes Visa Credit Cards Payments 165

The Payments Association

NOVEMBER 12, 2024

In his new role, Martin will work closely with the Board, across the partnership and in particular with the support of dispute resolution partner Matt Kaltsas-Walker who is heavily involved in the sector advising on commercial and financial disputes, FCA enforcement actions, internal investigations, consumer redress and Financial Ombudsman claims. (..)

Cross-Border 88

Cross-Border Disputes Legal Laws 88

Finextra

JANUARY 8, 2025

The Consumer Financial Protection Bureau (CFPB) has sued credit reporting agency Experian for unlawfully failing to properly investigate consumer disputes and showing uncritical deferrence to institutional submissions.

Consumer Financial Protection Bureau (CFPB) 59

Consumer Financial Protection Bureau (CFPB) Disputes CFPB Consumer 59

The Fintech Times

APRIL 25, 2025

Consequently, organisations are looking at the tech they can use in the dispute process to combat the growing losses taking place from chargebacks. Managing chargebacks The chargeback process is time-consuming and costly, and therefore using legacy methods of dealing with disputes is not the most effective.

Disputes 45

Disputes Issuers Near Real-Time Visa 45

Payments Source

APRIL 6, 2020

Mastercard CEO Ajay Banga welcomed progress in the trade dispute between the U.S. It was less than three months ago, though it seems like a lifetime. and China, but with caveat. The good news wouldn't last if the coronavirus became a pandemic.

Disputes 159

Disputes Visa Payments 159

Finextra

APRIL 1, 2025

Yuno, the worlds leading payment orchestration platform, announces the launch of Ethoca Alerts, a new feature that enables merchants to proactively resolve transaction disputes before they escalate into chargebacks.

Disputes 52

Disputes Transactions Payments 52

Clearly Payments

FEBRUARY 10, 2025

Chargeback Fees If a customer disputes a transaction, you could pay between $20 and $100 per chargeback. Chargebacks: A Hidden Risk A chargeback occurs when a customer disputes a transaction, and the money is refunded to them, often at the merchants expense. for every $1 disputed due to fees, lost inventory, and operational costs.

Small Business 66

Small Business Process Address Verification System (AVS) Cross-Border 66

Payments Source

SEPTEMBER 17, 2020

Apple's legal dispute with Epic Games, the publisher of Fortnite, has exposed a potential nuclear option that the Cupertino, Calif.-based based tech giant can use against any company that sells online.

Digital Payments 154

Digital Payments Disputes Legal Payments 154

Finovate

APRIL 22, 2025

Quavo Fraud & Disputes Quavo Fraud & Disputess QFD simplifies fraud and dispute management with end-to-end automation powered by proven AI, helping issuers reduce losses, ensure compliance, and restore financial trust. Banks and credit unions.

Credit Union 52

Credit Union Cross-Border Payments Deepfake Disputes 52

Stax

APRIL 3, 2025

Key features to look for in an eCommerce payment solution include security and fraud protection, payment method variety, integration capabilities, chargeback protection and dispute resolution, and global payment support. Chargeback protection and dispute resolution Most business owners view chargebacks as a cost of doing business.

Payment Solutions 88

Payment Solutions Payment APIs and Integration Payment Gateways Gateways 88

The Nilson Report

MARCH 5, 2025

The post Rivero will provide its Amiko fraud recovery and dispute management platform appeared first on Nilson Report.

Disputes 52

Disputes Posting 52

Finovate

NOVEMBER 18, 2024

Payment processing platform Solidgate launches its AI Dispute Representment solution to automate the dispute management process Trust Payments introduces new Chief Executive Officer Laurence Booth. Payments TransferTo inks Memorandum of Understanding with pan-African financial institution, Ecobank Group.

FinTech 59

FinTech Fraud Prevention Disputes Scams 59

The Payments Association

APRIL 2, 2025

Effective April 1, 2025, VAMP will integrate the Visa Fraud Monitoring Program (VFMP) and the Visa Dispute Monitoring Program (VDMP) into a unified framework with stricter thresholds. Non-fraud disputes : Include Visa reason codes 11, 12, 13, and TC 15 messages. dispute ratio (new tier for 2026). are excluded. Excessive : 0.9%

Disputes 88

Disputes Issuers Compliance Fraud Prevention 88

Fintech Finance

OCTOBER 31, 2024

Chargeback Management, Automated Reconciliation and Compliance Reporting: A set of services designed to streamline dispute and chargeback management, simplifying administrative workflows and ensuring regulatory and network compliance, enabling fintechs and their sponsors to operate with greater efficiency, documentation and transparency.

Compliance 95

Compliance Risk Push-to-Card Scams 95

Stax

JANUARY 23, 2025

Credit card chargebacks , which occur when customers dispute a transaction, can be costly for both merchants and payment facilitators. Addressing historical issues: Merchants with past chargebacks, disputes, or poor credit histories may struggle to gain approval and need to demonstrate improvements.

Underwriting 68

Underwriting PCI DSS Money Laundering Processors 68

The Fintech Times

DECEMBER 9, 2024

The tech giant has now taken the dispute to court, challenging the agencys authority to impose supervision. This development marks the second time the CFPB has issued a contested supervisory designation. The agency began using its dormant oversight powers after a 2022 assessment found gaps in its supervisory programme.

Consumer Financial Protection Bureau (CFPB) 75

Consumer Financial Protection Bureau (CFPB) CFPB Regulations Legal 75