The Payments Association

AUGUST 12, 2024

AI-driven solutions are transforming dispute management in the payments industry, enhancing efficiency, reducing costs, and improving customer satisfaction in an increasingly digital landscape. Read more

Disputes 88

Disputes AI Payments 88

The Payments Association

SEPTEMBER 5, 2024

This article highlights how PostFinance significantly improved its dispute management process using Rivero’s Amiko tool, increasing efficiency by 500%. It offers insights into how innovative solutions can streamline financial operations, reduce fraud losses, and enhance customer experience.

Disputes 88

Disputes Process Innovation Technology 88

Payments Source

AUGUST 21, 2020

Taco Bell tweaks drive-through for mobile; and other information you need to start your day, from PaymentsSource and around the web.

Disputes 154

Disputes 154

Finextra

JANUARY 8, 2025

The Consumer Financial Protection Bureau (CFPB) has sued credit reporting agency Experian for unlawfully failing to properly investigate consumer disputes and showing uncritical deferrence to institutional submissions.

Consumer Financial Protection Bureau (CFPB) 59

Consumer Financial Protection Bureau (CFPB) Disputes CFPB Consumer 59

Finovate

JANUARY 8, 2025

Digital banking provider Lumin Digital has turned to process automation provider FINBOA for enhanced dispute management. FINBOA’s technology has produced up to a 90% reduction in dispute intake effort and up to an 80% reduction in audit prep time.

Disputes 59

Disputes Credit Union Audit Automation 59

Finovate

APRIL 25, 2024

Salesforce launched two new capabilities within its Einstein 1 platform, Transaction Dispute Management and Einstein Copilot Banking Actions. Transaction Dispute Management helps service agents streamline dispute management, while Einstein Copilot Banking Actions serves as a chatbot and AI assistant for bank service agents.

Disputes 59

Disputes Transactions AI CRM 59

The Paypers

OCTOBER 11, 2024

Sift , an AI fraud protection platform that secures digital trust, has been selected by Alaska Airlines to mitigate payment fraud and manage chargeback disputes, while optimising the customer experience.

Disputes 69

Disputes Mitigation AI Security 69

Payments Dive

AUGUST 5, 2024

The bank flagged government inquiries over its handling of P2P disputes in May, and said Friday it would consider litigation if the agency issues an enforcement action.

Zelle 158

Zelle CFPB Disputes P2P 158

The Fintech Times

MAY 22, 2024

Despite best efforts from tenants and landlords, disputes are bound to happen and can often only be resolved following legal support. To simplify this, Berlin-based INZMO ‘s chatbot, RentalBot, enables both landlords and tenants to get urgent, informed and affordable responses on common rental issues and disputes.

Disputes 64

Disputes Legal Support Legal Laws 64

Payments Source

AUGUST 12, 2020

Chargeback requests have surged since the start of the coronavirus pandemic, as airlines have canceled flights, performers have postponed concerts and supply chain disruptions have delayed the delivery of many goods.

Disputes 118

Disputes Payments Credit Cards Visa 118

Payments Source

APRIL 16, 2020

Credit card chargebacks were rising in certain categories prior to the coronavirus outbreak, but the pandemic is causing a spike in all types of payment card disputes.

Disputes 165

Disputes Visa Credit Cards Payments 165

Finextra

MAY 16, 2024

As consumers seek easier and safer shopping experiences, Mastercard (NYSE: MA) and Salesforce (NYSE: CRM) today announced a new integration to enhance trust across the ecosystem, helping customers speed up the resolution of transaction disputes, and reduce costs associated with resolving them.

Disputes 59

Disputes Visa Transactions CRM 59

Fintech Finance

JANUARY 9, 2025

However, the surge in holiday sales will soon be accompanied by a rise in product returns and disputed transactions, according to experts at Chargebacks911 , signaling a challenging start to 2025 for retailers known as the holiday hangover. In the UK, in-store sales alone were projected to generate nearly 56 billion.

Returns 93

Returns Posting Disputes Identity Theft 93

Payments Source

APRIL 6, 2020

Mastercard CEO Ajay Banga welcomed progress in the trade dispute between the U.S. It was less than three months ago, though it seems like a lifetime. and China, but with caveat. The good news wouldn't last if the coronavirus became a pandemic.

Disputes 159

Disputes Visa Payments 159

Paystand

OCTOBER 22, 2024

Table of Contents What does payment dispute mean? How do I resolve a payment dispute? What does the payment dispute process look like? How can businesses prevent payment disputes? Eliminate payment headaches with Paystand

Disputes 52

Disputes Payments Process 52

Payments Source

SEPTEMBER 17, 2020

Apple's legal dispute with Epic Games, the publisher of Fortnite, has exposed a potential nuclear option that the Cupertino, Calif.-based based tech giant can use against any company that sells online.

Digital Payments 154

Digital Payments Disputes Legal Payments 154

Finextra

NOVEMBER 18, 2024

Solidgate—a leading payment processing platform that offers orchestration and acquiring capabilities for over 150 currencies and payment methods—has today announced the launch of its cutting-edge AI Dispute Representment solution.

Disputes 52

Disputes AI Acquirers Process 52

Fintech News

JANUARY 25, 2024

AI-powered dispute investigations and resolution In a parallel development, ServiceNow’s extended partnership with Visa includes the launch of ServiceNow Disputes Management, Built with Visa. This solution aims to simplify dispute resolution processes, enabling better interactions between employees and cardholders.

AI 115

AI Disputes Risk Management Risk Assessment 115

Finextra

JANUARY 8, 2025

JPMorgan Chase has filed new lawsuits in the UK and Greece connected to its investment in fintech Viva Wallet.

Disputes 69

Disputes FinTech 69

Fintech Finance

SEPTEMBER 17, 2024

Leading disputes technology platform Chargebacks911 announced today the appointment of fintech heavyweight Mike Elliff as Chief Revenue Officer, CEO of Europe, Middle East and Africa (EMEA), and board member. Dispute activities are increasing across multiple sectors and geographies; affecting virtually all payment methods and channels.

Disputes 98

Disputes Multi-Currency Issuers Fraud Prevention 98

Finextra

MARCH 26, 2024

Worldpay is set to offer Mastercard’s Ethoca Alerts to its one million merchants worldwide, helping them resolve transaction disputes faster and with fewer chargebacks.

Disputes 118

Disputes Visa Payments Transactions 118

Fintech Finance

NOVEMBER 5, 2024

These recently released findings come as the payments industry grapples with the fact that illegitimate disputes by cardholders through card-not-present (CNP) transactions are outpacing the growth of eCommerce sales. The rise in chargebacks is becoming a vicious cycle,” said Monica Eaton, CEO of Chargebacks911. com/chargeback-field-report.

Disputes 96

Disputes Consumer Fraud Prevention Mitigation 96

Fintech Finance

JANUARY 3, 2025

In the world of transaction disputes, a response rate measures how often a merchant challenges chargebacks by engaging in the representment process. The net recovery rate, or a merchants rate of successful representment, is on average 20% of what is disputed.

Disputes 98

Disputes Acquirers Transactions Process 98

Fintech Finance

AUGUST 20, 2024

Experts at leading chargeback technology platform Chargebacks911 report that AI is one of the key drivers to combat emerging payment threats and prevent disputed transactions. This dispute process is an act of parliament entitled to cardholders and is designed as a safety net to help consumers in cases of fraud or unfair merchant practices.

Disputes 98

Disputes Transactions AI Issuers 98

Payments Dive

AUGUST 11, 2022

Green Dot disclosed in its recent quarterly report that it’s in a dispute with ride-share company Uber over their agreements. It also noted its failure to renew contracts with several other customers.

Disputes 127

Disputes Agreements 127

The Payments Association

NOVEMBER 29, 2024

Fortunately, modern SaaS-based solutions enable financial institutions to automate and scale existing dispute management systems in record time and with minimal investment. One example of best-of-breed fintech solutions is Amiko, the virtual agent of Rivero’s dispute management solution.

Disputes 88

Disputes Issuers Card Issuer Payment APIs and Integration 88

Payments Dive

MAY 24, 2023

In 2015, the bank improperly denied customer reports of fraud and unauthorized use and, in some cases, failed to fully reimburse users, the CFPB said.

Disputes 88

Disputes CFPB 88

Finextra

JUNE 13, 2024

The legal tussle between JPMorgan and the founder of Viva Wallet over the Greek payments firm's valuation appears to have been settled by a UK judge.

Disputes 80

Disputes Legal Payments 80

The Payments Association

AUGUST 16, 2024

When consumers encounter an unrecognized charge on their account, their first instinct is often to dispute the transaction with their bank, although it doesn't always indicate fraud. Chargeback experts give best practices to reduce confusion, improve customer satisfaction, and minimize unwanted disputes. Read more

Disputes 88

Disputes Best Practices Consumer Transactions 88

Payments Source

DECEMBER 22, 2020

The company did not disclose the nature of the suit, but CEO Brad Garlinghouse has long disputed the Securities and Exchange Commission's claim that XRP is a security, not a currency.

Cryptocurrency 118

Cryptocurrency Disputes Security 118

Fintech Finance

OCTOBER 1, 2024

As eCommerce sales continue to hit record highs, merchants around the globe are seeing a correlated rise in illegitimate disputes by cardholders through card-not-present (CNP) transactions. the right to dispute transactions is protected by federal law. In the U.S., billion in 2023. Updated rule sets like Visa’s Compelling Evidence 3.0

Disputes 98

Disputes Transactions Addressing AI 98

Fi911

AUGUST 7, 2024

These codes play a crucial role in organizing disputes and guiding the subsequent actions required. Reason codes are useful in pinpointing processing mistakes, merchant fraud, and other justifiable dispute causes. Well, the challenge arises when we learn that not all chargebacks are warranted.

Visa 91

Visa Disputes Authorization CHIPS 91

Payments Dive

JUNE 21, 2022

With friendly fraud, fintechs don’t always consider the whole picture when it comes to fraudulent disputes.

FinTech 113

FinTech Disputes Risk 113

Clearly Payments

SEPTEMBER 18, 2024

A chargeback is a reversal of a credit card transaction initiated by the cardholder’s bank, usually as a result of a dispute by the customer over the purchase. Key Activities of a Chargeback Team Reviewing Dispute Notices: Receiving and thoroughly investigating dispute notices from credit card issuers is the first task.

Disputes 92

Disputes Fraud Prevention Payments Credit Cards 92

The Payments Association

NOVEMBER 15, 2023

Due to a dwindling economy, higher inflation and a cash-starved population, retailers are facing a tough battle from the standpoint of acquiring new customers or retaining the existing ones. Adding […] Read more

Mitigation 88

Mitigation Disputes AI Acquirers 88

Fintech Finance

OCTOBER 8, 2024

Research from Chargebacks911 , the global chargeback technology leader, shows that unrecognised transactions are the leading reason for customers to dispute a transaction, causing a significant headache for merchants, draining resources and impacting their bottom line. merchants more than £128 million each year.

Disputes 98

Disputes Consumer Transactions Cross-Border 98

Payments Dive

OCTOBER 5, 2023

Mastercard has disputed the allegations. The consumer advocacy group has taken aim at the card network for selling cardholder information.

Disputes 109

Disputes Visa Consumer 109