article thumbnail

How to Win Chargeback Disputes

Clearly Payments

Winning chargeback disputes is important for merchants because chargebacks take time to deal with and lead to financial losses and increased processing fees. Here’s a guide to help merchants navigate and win chargeback disputes in credit card processing. Delayed responses can result in automatic loss of the dispute.

article thumbnail

How Merchants Can Manage AMEX Chargebacks

Clearly Payments

Win Rates Merchants’ success in disputing chargebacks varies across different card networks. Product or Service Issues: Comprising 20% of chargebacks, these disputes arise from issues with the quality or delivery of products or services. Financial Impact The financial impact of chargebacks is significant for all card networks.

Disputes 105
article thumbnail

What are Visa Chargeback Reason Codes?

Fi911

Visa chargeback reason codes are a set of codes used by Visa to classify various reasons for chargebacks, which are disputes filed by cardholders against merchants. These reason codes help in categorizing the dispute and determining the appropriate course of action. Duplicate Processing 12.6.2: Card Recovery Bulletin 11.2:

article thumbnail

What are Mastercard Chargeback Reason Codes?

Fi911

These codes play a crucial role in organizing disputes and guiding the subsequent actions required. Reason codes are useful in pinpointing processing mistakes, merchant fraud, and other justifiable dispute causes. Well, the challenge arises when we learn that not all chargebacks are warranted.

Visa 82
article thumbnail

What are Discover Chargeback Reason Codes?

Fi911

Discover chargeback reason codes are specific numerical identifiers that help define the reasons for a cardholder’s dispute over a transaction. By doing so, they facilitate efficient dispute resolution for merchants and cardholders alike. These reason codes serve to categories disputes into understandable segments.

article thumbnail

Citigroup Adds The Ability To Dispute Charges Through Mobile App

PYMNTS

Citigroup announced this week that Citi credit cardmembers now have the ability to dispute charges within its mobile app. Citi said it will roll out the ability for credit card customers to dispute charges posted within the Citi Mobile App for Android in December. “In Citi claims it is the only credit card issuer in the U.S.

article thumbnail

What are Amex Chargeback Reason Codes?

Fi911

American Express chargeback reason codes are a collection of identifiers used to classify different chargeback situations, reflecting the disputes raised by cardholders against sellers. These codes are vital for organizing disputes and determining the necessary next steps.