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Under Regulation E, businesses must disclose essential information about ACH payments to consumers, including terms of use, transaction fees, and disputeresolution procedures. Regulation E also provides consumers with dispute and errorresolution rights.
Banks should therefore: maintain processes for handling merchandise returns and merchant disputes in a manner that is fair and matches disclosures provided to consumers; assess fraud risk and implement controls to mitigate those risks; consider operational risks unique to BNPL lending, such as those related to product returns or customer disputes; (..)
Electronic collaboration enables efficient errorresolution compared to manual methods that rely on untracked emails and phone calls. This results in increased convenience, fewer frustrations and disputes, and a more peaceful working environment. Some technology providers guarantee accuracy.
Through transparent disclosures, disputeresolution mechanisms, and limits on consumer liability, regulations shield consumers from deceptive practices and ensure their financial well-being. It mandates disclosure of terms and conditions, errorresolution procedures, and limits on consumer liability for unauthorized transactions.
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