Clearly Payments

JUNE 12, 2024

Chargeback disputes represent a growing challenge for merchants and financial institutions. Originating as a consumer protection mechanism, chargebacks were designed to ensure customers could dispute fraudulent or erroneous transactions. We dig into the facts and statistics on chargebacks.

Disputes 52

Disputes Card Issuer Acquirers Transactions 52

Payments Source

MARCH 23, 2020

The impact of the virus and mitigation measures will contribute to an increase in payment disputes, says Chargebacks 911 and Global Risk Technologies' Monica Eaton-Cardone.

Disputes 98

Disputes Mitigation Risk Technology 98

Fintech Finance

NOVEMBER 5, 2024

These recently released findings come as the payments industry grapples with the fact that illegitimate disputes by cardholders through card-not-present (CNP) transactions are outpacing the growth of eCommerce sales. In response to the rise in chargebacks, many merchants are turning to new technologies and strategies to mitigate losses.

Disputes 96

Disputes Consumer Fraud Prevention Mitigation 96

Clearly Payments

JUNE 21, 2024

Winning chargeback disputes is important for merchants because chargebacks take time to deal with and lead to financial losses and increased processing fees. Here’s a guide to help merchants navigate and win chargeback disputes in credit card processing. Delayed responses can result in automatic loss of the dispute.

Disputes 52

Disputes Address Verification System (AVS) Credit Cards Best Practices 52

PYMNTS

OCTOBER 8, 2018

Understanding who one is doing business with is the first step to mitigating a myriad of risks, including non-compliance, non-payment, violated contracts and more. Ongoing geopolitical events — including Brexit, U.S.

Disputes 75

Disputes B2B Cross-Border Compliance 75

Fintech News

MARCH 26, 2024

Mastercard and global acquirer Worldpay have announced a partnership aimed at mitigating payment fraud and reducing the prevalence of chargebacks. The collaboration between Mastercard and Worldpay introduces the Ethoca Alerts system to Worldpay’s clientele of over one million merchants globally.

Visa 109

Visa Disputes Payments Mitigation 109

Fintech Finance

OCTOBER 8, 2024

Research from Chargebacks911 , the global chargeback technology leader, shows that unrecognised transactions are the leading reason for customers to dispute a transaction, causing a significant headache for merchants, draining resources and impacting their bottom line. merchants more than £128 million each year.

Disputes 98

Disputes Consumer Transactions Cross-Border 98

PYMNTS

JULY 9, 2019

and China continues to put pressure on some of the largest multinational conglomerates and their supply chains, it’s not the only geopolitical dispute forcing changes in buyer-supplier relationships. While the trade war between the U.S. Samsung Vice Chairman Jay Y. SK Hynix declined to comment on the matter.

Disputes 53

Disputes Adjustments CHIPS Mitigation 53

Fi911

APRIL 10, 2024

The Impact of Declines on Disputes & Chargebacks An often overlooked aspect in the discourse on transaction declines is the potential for disputes and chargebacks. This not only leads to financial losses for the merchant, but also increases operational burdens on banks to resolve these disputes.

Disputes 98

Disputes Alternative Payment Methods Fraud Detection Transactions 98

BNG Payments

JANUARY 7, 2022

How to Mitigate Credit Card Payment Risks Credit cards are the number one form of payment with businesses today, and with more businesses offering online purchasing each year, the future of credit cards remains bright. An individual may have stolen the card or dispute the charge later after reviewing their credit card bill.

Credit Cards 52

Credit Cards Mitigation Risk PCI DSS 52

Fintech Finance

AUGUST 15, 2024

Sionic , a leading provider of real-time, Pay-by-Bank Commerce (PbBC) services, today announced the launch of its comprehensive fraud detection and mitigation service built exclusively for real-time, bank-to-bank payments at checkouts, whether online, mobile or in-store.

AI 97

AI Fraud Detection Technology Real Time Payments 97

Stax

DECEMBER 9, 2024

Debit or credit card chargebacks are when a disputed charge made to a merchant’s account is refunded to the customer’s bank account. According to the federal Fair Credit Billing Act , consumers can dispute a charge in the case of billing errors and the failure of a business to render goods or services as described.

Credit Cards 88

Credit Cards Process Disputes Card Issuer 88

Fi911

JUNE 4, 2024

The main responsibility of a chargeback analyst includes interpreting chargeback data to assist with the resolution of client disputes and eliminating the factors that might trigger chargeback risks. The duties performed by a chargeback analyst include: Probing into the authenticity of claims or disputes that result in chargebacks.

Disputes 79

Disputes Fraud Prevention Compliance Processors 79

The Paypers

JULY 6, 2023

FinMont, a global Payment Orchestration platform, has joined forces with Justt, a chargeback mitigation provider, to implement automated solutions for chargeback disputes.

Disputes 36

Disputes Automation Mitigation Global Payments 36

The Fintech Times

JANUARY 2, 2025

PXP Financial , a global acquiring, payment, fraud and data analysis service provider, has joined forces with financial dispute management solution provider DisputeHelp, to launch two new Visa solutions to combat first-party fraud and reduce chargeback for merchants. “We are proud to have already successfully embedded OI & CE3.0

Fraud Prevention 59

Fraud Prevention Disputes Issuers Card Issuer 59

Fintech Finance

APRIL 17, 2024

Justt , the pioneering chargeback mitigation company, has announced the opening of its European headquarters in the heart of Camden Market, London. Looking ahead, with its blend of proprietary AI and best-in-class human talent, Justt is ready to reinvigorate chargeback mitigation for even more UK and EMEA merchants.

Disputes 52

Disputes Mitigation Credit Cards On-Demand 52

Fintech Review

AUGUST 7, 2024

Enhanced Security and Risk Mitigation Digitalizing trade documents, including the eBL, brings added security by reducing the risk of fraud, loss, or damage. This enhances trust among the parties involved, mitigating potential risks. billion annually ].

Risk Mitigation 102

Risk Mitigation Mitigation Facilitators Risk 102

PYMNTS

JUNE 12, 2019

units reached the agreement to settle a dispute that accused HSBC of forcing corporate borrowers of purchasing credit protection for business loans, which they argued was unnecessary. Reports in Law360 this week said a group of commercial inspection and safety firms reached a confidential settlement with HSBC Invoice Finance.

Disputes 40

Disputes Request for Comment Settlement Agreements 40

CB Insights

NOVEMBER 19, 2021

Justt, an AI-driven chargeback mitigation solution for merchants, has raised $50M in a Series B round. Israel-based Justt, formerly known as AcroCharge, automates credit card chargeback disputes for merchants, helping them re-capture 60% to 80% lost from illegitimate chargebacks. This round drew participation from Oak HC/FT Partners.

Credit Cards 65

Credit Cards AI Disputes Mitigation 65

Fi911

MAY 22, 2024

This process can be triggered for various reasons, such as a disputed charge, an error in the transaction, or fraud detection. Disputed Charges : When a payer disputes a charge, possibly due to not receiving the goods or services promised, a payment reversal can be initiated. What is a Chargeback?

Payer 88

Payer Address Verification System (AVS) Disputes Payee 88

The Payments Association

NOVEMBER 20, 2024

Data from Visa suggests that friendly fraud could account for as many as 75% of all disputes. Mastercard reports that the average seller bears three-quarters of the cost of a dispute. billion to chargebacks, thanks in part to onerous dispute fees ranging from $20 to $100 per chargeback.

AI 88

AI Fraud Detection Identity Theft Account Takeovers 88

Clearly Payments

SEPTEMBER 26, 2024

14% of Consumers Admit to Committing Friendly Fraud: A significant minority of consumers acknowledge having disputed legitimate transactions, highlighting the deliberate aspect of some friendly fraud cases. A confusing or unclear descriptor can lead to unintentional disputes. What is Friendly Fraud?

Disputes 83

Disputes Processors Fraud Prevention Payments 83

NFCW

JANUARY 10, 2024

This game-changing technology mitigates risk with each transaction, reducing fraud, chargebacks and disputes and provides huge marketing opportunities,’ Scott M Waite, commercial programs manager of ExxonMobil Fuels , says.

Credit Cards 79

Credit Cards Disputes Reconciliation Mitigation 79

Fintech Finance

DECEMBER 5, 2024

Justt , a leader in AI-powered chargeback mitigation, today announced major platform upgrades to significantly streamline global chargeback management for merchants. The new chargeback approval centralizes dispute resolution, allowing merchants to approve chargebacks through a unified interface.

Disputes 52

Disputes AI Cross-Border Rules 52

PYMNTS

NOVEMBER 21, 2018

Seventy percent of professionals said they have not locked in lower interest rates despite signs that interest rates are about to rise, and 67 percent said they do not have a hedging strategy deployed to mitigate the risk of fluctuating U.S. dollar valuations. dollar value changes.

Risk Mitigation 67

Risk Mitigation Mitigation Disputes Risk 67

The Payments Association

JANUARY 13, 2025

It is advised that firms ensure their custody arrangements, contracts and terms of service are aligned with these legal definitions in the interest of avoiding disputes while strengthening consumer trust. This could lead to disputes over ownership, custody, and liability in cases where the legal framework is yet to be fully tested.

Legal 88

Legal Stablecoins Cross-Border Due Diligence 88

PYMNTS

SEPTEMBER 22, 2020

The following Deep Dive examines how the increased use of mobile apps has led to a rise in friendly fraud as well as how fraud detection tools can help identify and mitigate these problems. It also analyzes how focusing on the customer experience can help prevent such fraud in the first place. How Friendly Fraud Develops.

Online and Mobile Banking 102

Online and Mobile Banking Fraud Detection Mitigation Verification 102

PYMNTS

MARCH 30, 2018

Reports said Walker and his team will probe how banks handle disputes with SMBs that are too small to go to court but remain unresolved. Reports said the group aims to develop alternative solutions to dispute resolution and to address the needs of both banks and small businesses when mitigating.

Small Business 66

Small Business Disputes Procedures Addressing 66

Fi911

DECEMBER 31, 2024

A chargeback rate is a metric that measures the percentage of transactions disputed by customers and ultimately reversed by the merchant’s bank. Use Confirmations and Tracking : Provide order confirmation emails and shipment tracking information to keep customers informed and reduce disputes related to delivery.

Disputes 56

Disputes Processors Visa Verification 56

The Fintech Times

NOVEMBER 6, 2024

The findings come as the payments industry comes to terms with the fact that illegitimate disputes by cardholders through card-not-present (CNP) transactions are outpacing the growth of e-commerce sales. In response to the rise in chargebacks, many merchants are turning to new technologies and strategies to mitigate losses.

Disputes 59

Disputes Fraud Prevention Mitigation Small Business 59

Segpay

APRIL 16, 2024

Cardholders dispute a transaction with their bank, resulting in a reversal of funds. This occurs when customers intentionally dispute legitimate transactions just to get a refund of their payment for products or services they did receive. Last year, the payment business suffered an estimated 238 million chargebacks.

Disputes 52

Disputes Address Verification System (AVS) Fraud Prevention Fraud Detection 52

Fintech Finance

NOVEMBER 5, 2024

These recently released findings come as the payments industry grapples with the fact that illegitimate disputes by cardholders through card-not-present (CNP) transactions are outpacing the growth of eCommerce sales. In response to the rise in chargebacks, many merchants are turning to new technologies and strategies to mitigate losses.

Disputes 52

Disputes Consumer Fraud Prevention Mitigation 52

FICO

JUNE 13, 2017

As more entities rely on these scores and ratings, their governing bodies and relevant regulatory agencies will care more about how these tools are used to drive decisions to mitigate risk. Dispute, Correction and Appeal : Rated organizations shall have the right to challenge their rating and provide corrected or clarifying data.

Risk 85

Risk Disputes Cybersecurity Best Practices 85

The Payments Association

JANUARY 3, 2025

Katherine Bailey (Valor Hospitality Europe Limited) explained how customers manipulate chargeback systems to claim refunds for services theyve already consumed: The guests enjoy a stay or experience and then dispute the charges. The card issuers often side with the customer without consulting us, which is unfair and costly.

Fraud Detection 88

Fraud Detection Fraud Prevention Participant Financial Crimes 88

Clearly Payments

NOVEMBER 18, 2024

Here are some other articles on chargeback management: How to Build a Chargeback Payments Team in your Company How to Win Chargeback Disputes What is a Good Credit Card Chargeback Rate for Merchants? Effective chargeback management mitigates these risks while protecting your bottom line and customer relationships.

PCI DSS 59

PCI DSS Address Verification System (AVS) Disputes Card Network Rules 59

Fi911

AUGUST 28, 2024

Discover chargeback reason codes are specific numerical identifiers that help define the reasons for a cardholder’s dispute over a transaction. By doing so, they facilitate efficient dispute resolution for merchants and cardholders alike. These reason codes serve to categories disputes into understandable segments.

Disputes 54

Disputes Non-Bank CHIPS Authorization 54

PYMNTS

JULY 2, 2020

Not only do they see a big uptick in fraudulent chargebacks, they run the risk of finding themselves in a dispute management process or potentially even losing the ability to accept certain payment methods. With the right technology partner, merchants have the ability to really mitigate these types of risks.

Transactions 112

Transactions Push-to-Card Account Takeovers Fraud Prevention 112