Moneyhub Urges Firms to Leverage Open Data to Ensure Consumer Duty Compliance
The Fintech Times
JULY 13, 2024
With Consumer Duty’s next deadline looming, new research from engagement, data and customer journey platform Moneyhub reveals just how much work firms still have to do before they realise the business and consumer benefits of the Duty. A year on from the introduction of the Financial Conduct Authority’s (FCA) Consumer Duty obligations, as many as two-fifths of customers have not noticed any changes to their treatment, says Moneyhub.
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