Pranav Seth’s Success with Techcombank Could Be a Blueprint for Modern Banks
Fintech News
DECEMBER 15, 2024
The financial industry is standing on the brink of a profound transformation. For decades, banks have innovated around functionalitystreamlining transactions, expanding access, and introducing digital tools. But the rules of the game have changed. Today, its no longer enough to be digital or omnichannel. In this hyper-connected customer-centric era, dominated by Spotify-like immediacy and Netflix-style personalisation, the question is: How deeply do you engage with your customers?
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